Legal Client Services Manager

The Bronx; Nashville (TN); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Salary $110k+ annually

Medical, dental, vision, life & AD&D

401(k) retirement plan

Generous paid time off

Hybrid flexibility after training

Job summary

Scion Staffing has been engaged to fill a Legal Client Services Manager role for a nationally recognized law firm, based in Nashville. This position partners with firm leadership and clients to oversee client and matter administration from intake to billing while driving efficiency and service improvements.

Ideal candidates bring strong legal operations or billing expertise, exceptional relationship management, and the capacity to support senior stakeholders with minimal supervision.

Qualifications

• Substantial experience in legal operations, billing, or client/financial operations.
• Experience with Am Law 200 or large law firms preferred.
• Strong ability to communicate with partners, clients, and internal teams.

Responsibilities

• Build trusted relationships with partners and client legal operations teams for client administration, billing, and operations.
• Manage full new business and matter intake lifecycle including openings, conflicts, staffing, and guidelines.
• Oversee billing operations, invoice review, e-billing, write-offs, accruals, and budgets.
• Provide reporting on work-in-progress, billing, collections, and financial performance to partners.
• Collaborate with pricing, accounting, and other teams to adjust rates and staffing as needed.
• Identify and implement processes to improve efficiency, compliance, and client service.

Skills

Legal operations

Billing systems

Client operations

Financial operations

Relationship management

Tools

Aderant

Elite/3E

iManage

Job description

Scion Staffing has been engaged to conduct a search for a Legal Client Services Manager for a nationally recognized, full-service law firm serving sophisticated businesses and organizations across a wide range of industries.

POSITION OVERVIEW

Our client is seeking a Legal Client Services Manager to serve as a strategic partner to firm leadership, partners, clients, and internal operational teams while overseeing critical client and matter administration. This highly visible role manages the client lifecycle from new business intake through billing, collections, financial reporting, and outside counsel guideline compliance while identifying opportunities to improve efficiency and client service. The ideal candidate is a proactive, solutions-oriented professional who brings strong legal operations or billing expertise, exceptional relationship management skills, and the confidence to independently support senior stakeholders.

PERKS

Competitive compensation starting at $110,000+ annually, with flexibility based on experience Comprehensive benefits package including medical, dental, vision, life and AD&D insurance, retirement benefits, and generous paid time off Potential opportunity for hybrid flexibility once fully trained and demonstrating strong performance Highly visible position partnering directly with attorneys, firm leadership, clients, accounting, and operational teams Opportunity to join a sophisticated, nationally recognized law firm with continued growth and professional development opportunities

RESPONSIBILITIES

• Build trusted relationships with assigned partners and client legal operations teams, serving as a primary resource for client administration, billing, financial matters, and operational needs
• Manage the full new business and matter intake lifecycle, coordinating matter openings, conflicts, staffing, billing requirements, outside counsel guidelines, rate arrangements, and internal setup
• Oversee billing operations for assigned partners and clients, including invoice review and editing, e-billing compliance, rejected invoices, appeals, write-offs, accruals, budgets, and alternative fee arrangements
• Proactively manage accounts receivable and collections while providing partners with reporting and analysis regarding work-in-progress, billing, collections, rates, and overall financial performance
• Partner with pricing, accounting, professional development, billing, and other operational teams to manage rate adjustments, staffing needs, client requirements, and matter performance
• Identify and implement process improvements that increase efficiency, scalability, compliance, and client service while exercising discretion and sound professional judgment

QUALIFICATIONS

• Substantial experience in legal operations, legal billing, client operations, financial operations, or a comparable professional services environment; Am Law 200 or large law firm experience is preferred
• Strong knowledge of legal billing and practice management systems such as Aderant, Elite/3E, iManage, or comparable platforms
• Demonstrated ability to build credibility and trusted relationships with partners, senior professionals, clients, and cross-functional stakeholders
• Excellent financial, analytical, project management, written, and verbal communication skills with the ability to translate complex information for diverse audiences
• Highly organized and proactive self-starter capable of independently managing multiple partners, clients, deadlines, and competing priorities with minimal supervision

COMPENSATION AND BENEFITS

Competitive compensation starting at $110,000+ annually, with final compensation dependent upon experience and qualifications Comprehensive benefits including medical, dental, vision, life and AD&D insurance, a 401(k) savings and retirement plan, generous paid time off, and opportunities for professional development Position will initially work onsite in Nashville, with the opportunity to transition to a hybrid arrangement following successful training and based on individual performance