Legal Client Services Manager

Scion Legal Staffing; Nashville (TN); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Hybrid flexibility after training

High-visibility role with attorneys &/

Professional development opportunities

Job summary

Scion Staffing, Inc. is seeking a Legal Client Services Manager for a nationally recognized law firm. The role is initially onsite in Nashville, Tennessee, with potential hybrid flexibility after training and proven performance.

You will oversee client lifecycle—from intake to billing, collections, and financial reporting—serving as the primary liaison with partners, clients, and internal teams. Strong billing experience and relationship management are essential for success in this highly

Qualifications

• Substantial experience in legal operations, legal billing, client operations, financial operations, or a comparable professional services environment; Am Law 200 or large law firm experience is preferred
• Strong knowledge of legal billing and practice management systems such as Aderant, Elite/3E, iManage, or comparable platforms
• Demonstrated ability to build credibility and trusted relationships with partners, senior professionals, clients, and cross-functional stakeholders
• Excellent financial, analytical, project management, written, and verbal communication skills with the ability to translate complex information for diverse audiences
• Highly organized and proactive self-starter capable of independently managing multiple partners, clients, deadlines, and competing priorities with minimal supervision

Responsibilities

• Build trusted relationships with assigned partners and client legal operations teams, serving as a primary resource for client administration, billing, financial matters, and operational needs
• Manage the full new business and matter intake lifecycle, coordinating matter openings, conflicts, staffing, billing requirements, outside counsel guidelines, rate arrangements, and internal setup
• Oversee billing operations for assigned partners and clients, including invoice review and editing, e-billing compliance, rejected invoices, appeals, write-offs, accruals, budgets, and alternative fee arrangements
• Proactively manage accounts receivable and collections while providing partners with reporting and analysis regarding work-in-progress, billing, collections, rates, and overall financial performance
• Partner with pricing, accounting, professional development, billing, and other operational teams to manage rate adjustments, staffing needs, client requirements, and matter performance
• Identify and implement process improvements that increase efficiency, scalability, compliance, and client service while exercising discretion and sound professional judgment

Skills

Legal operations experience

Billing expertise

Relationship management

Analytical skills

Project management

Communication skills

Tools

Aderant

Elite/3E

iManage

Job description

Scion Staffing has been engaged to conduct a search for a Legal Client Services Manager for a nationally recognized, full-service law firm serving sophisticated businesses and organizations across a wide range of industries. This is an onsite opportunity based in Nashville, Tennessee, with potential hybrid flexibility following successful training and demonstrated performance.

POSITION OVERVIEW:

Our client is seeking a Legal Client Services Manager to serve as a strategic partner to firm leadership, partners, clients, and internal operational teams while overseeing critical client and matter administration. This highly visible role manages the client lifecycle from new business intake through billing, collections, financial reporting, and outside counsel guideline compliance while identifying opportunities to improve efficiency and client service. The ideal candidate is a proactive, solutions-oriented professional who brings strong legal operations or billing expertise, exceptional relationship management skills, and the confidence to independently support senior stakeholders.

PERKS:

• Competitive compensation starting at $110,000+ annually, with flexibility based on experience
• Comprehensive benefits package including medical, dental, vision, life and AD&D insurance, retirement benefits, and generous paid time off
• Potential opportunity for hybrid flexibility once fully trained and demonstrating strong performance
• Highly visible position partnering directly with attorneys, firm leadership, clients, accounting, and operational teams
• Opportunity to join a sophisticated, nationally recognized law firm with continued growth and professional development opportunities

RESPONSIBILITIES:

• Build trusted relationships with assigned partners and client legal operations teams, serving as a primary resource for client administration, billing, financial matters, and operational needs
• Manage the full new business and matter intake lifecycle, coordinating matter openings, conflicts, staffing, billing requirements, outside counsel guidelines, rate arrangements, and internal setup
• Oversee billing operations for assigned partners and clients, including invoice review and editing, e-billing compliance, rejected invoices, appeals, write-offs, accruals, budgets, and alternative fee arrangements
• Proactively manage accounts receivable and collections while providing partners with reporting and analysis regarding work-in-progress, billing, collections, rates, and overall financial performance
• Partner with pricing, accounting, professional development, billing, and other operational teams to manage rate adjustments, staffing needs, client requirements, and matter performance
• Identify and implement process improvements that increase efficiency, scalability, compliance, and client service while exercising discretion and sound professional judgment

QUALIFICATIONS:

• Substantial experience in legal operations, legal billing, client operations, financial operations, or a comparable professional services environment; Am Law 200 or large law firm experience is preferred
• Strong knowledge of legal billing and practice management systems such as Aderant, Elite/3E, iManage, or comparable platforms
• Demonstrated ability to build credibility and trusted relationships with partners, senior professionals, clients, and cross-functional stakeholders
• Excellent financial, analytical, project management, written, and verbal communication skills with the ability to translate complex information for diverse audiences
• Highly organized and proactive self-starter capable of independently managing multiple partners, clients, deadlines, and competing priorities with minimal supervision

COMPENSATION AND BENEFITS:

• Competitive compensation starting at $110,000+ annually, with final compensation dependent upon experience and qualifications
• Comprehensive benefits including medical, dental, vision, life and AD&D insurance, a 401(k) savings and retirement plan, generous paid time off, and opportunities for professional development
• The position will initially work onsite in Nashville, with the opportunity to transition to a hybrid arrangement following successful training and based on individual performance

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair-chance, arrest-, or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applicants with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.