Legal Client Relations Specialist

Law Office of Bryan Fagan; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

The Law Office of Bryan Fagan seeks a Client Relations Representative to greet clients, coordinate communications, and support attorneys and staff with administrative tasks. You will manage inquiries by phone, email, and chats, schedule consultations, and maintain a welcoming, professional environment.

You are organized, proactive, and client-focused, with strong written and verbal communication, attention to confidentiality, and experience with HubSpot or similar CRM/ticketing systems.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in client relations, administrative support, or office coordination.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities, with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and email communication systems.
• Ability to handle multiple priorities and adapt quickly to shifting needs.
• Professional demeanor with a client-first mindset.
• Reliable and dependable with a strong sense of accountability.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.

Responsibilities

• Serve as a primary point of contact for clients, handling inquiries with professionalism and courtesy.
• Answer incoming phone calls, screen and direct calls to the appropriate team member, and provide general information as needed.
• Return client phone calls in a timely and professional manner to ensure consistent follow-up and client satisfaction.
• Respond promptly and accurately to client emails to maintain strong communication and client confidence.
• Schedule consultations, meetings, and follow-ups between clients and attorneys, ensuring proper coordination of calendars.
• Assist clients during in-office visits, providing hospitality and ensuring a welcoming environment.
• Act as a witness for client document signings, ensuring professionalism and adherence to office procedures.
• Maintain confidentiality in all client communications and documentation.
• Respond to and manage client tickets or service requests submitted through HubSpot.
• Input new cases into Clio and update the Case Assignment spreadsheet.
• Update the assigned Attorneys drive by transferring the clients folder into the team drive.
• Update the clients information in Hubspot with the assigned legal team.
• Oversee the cleanliness and sanitation of client-facing spaces, including conference rooms and reception areas.
• Ensure all breakrooms and conference rooms are fully stocked with supplies, refreshments, and necessary materials.
• Distribute and track office supplies to staff, ensuring adequate inventory is maintained.
• Maintain an organized, professional environment that reflects the firm’s values and commitment to service clients in excellence.
• Provide general administrative assistance to office leadership, including personal and business-related tasks, as directed.
• Support the coordination of meetings, training, and events.
• Assist with preparing documents, correspondence, and reports as needed.
• Act as a liaison between office leadership, staff, and clients to support efficient communication and workflow,

Skills

Client relations

Communication

Organization

Multitasking

Confidentiality

Education

Associate’s or Bachelor’s degree in Business Administration or Communications

Tools

HubSpot

Clio

Microsoft Office

Job description

The Law Office of Bryan Fagan seeks a Client Relations Representative to greet clients, coordinate communications, and support attorneys and staff with administrative tasks. You will manage inquiries by phone, email, and chats, schedule consultations, and maintain a welcoming, professional environment.

You are organized, proactive, and client-focused, with strong written and verbal communication, attention to confidentiality, and experience with HubSpot or similar CRM/ticketing systems.