Client Relations & Billing Specialist

Law Office of Bryan Fagan; Rockwall (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K with matching up to 5%

Medical Insurance

Dental insurance

Health insurance

Vision insurance

Life Insurance

Long & Short Term Disability Insurance

Job summary

The Law Office of Bryan Fagan in Rockwall is seeking an Account Representative/Collections Billing Specialist to be the primary point of contact for clients. This role focuses on client engagement, financial accountability, and contract compliance, with a strong emphasis on communication skills.

The ideal candidate will have over 2 years of experience in customer service or account management, proficient in tools like Clio and Google Sheets. Benefits include health, dental, and vision insurance, alongside a 401K matching program.

Qualifications

• 2+ years of experience in customer service, client success, or account management.
• Strong verbal and written communication skills across phones, emails, and texts.
• Demonstrated ability to manage multiple accounts and prioritize effectively.

Responsibilities

• Serve as the dedicated liaison for active clients throughout their case lifecycle.
• Build and maintain strong relationships with clients by offering support.
• Conduct scheduled check-ins to assess client satisfaction and address concerns.
• Monitor all assigned client accounts to ensure legal service delivery is on track.

Skills

Customer service experience

Communication skills

Client relationship management

Proficiency in CRM tools

Proficiency in Excel

Tools

Clio

Google Sheets

Job description

The Law Office of Bryan Fagan in Rockwall is seeking an Account Representative/Collections Billing Specialist to be the primary point of contact for clients. This role focuses on client engagement, financial accountability, and contract compliance, with a strong emphasis on communication skills.

The ideal candidate will have over 2 years of experience in customer service or account management, proficient in tools like Clio and Google Sheets. Benefits include health, dental, and vision insurance, alongside a 401K matching program.