Client Relations & Billing Specialist - Legal Services

Law Office of Bryan Fagan; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K with matching up to 5%

Medical insurance

Dental insurance

Health insurance

Vision insurance

Life insurance

Long & Short Term Disability Insurance

Job summary

The Law Office of Bryan Fagan is seeking an Account Representative to manage client relationships and ensure satisfaction. The candidate will be responsible for proactive engagement, communication, and compliance oversight with clients throughout their legal journey.

With a focus on client needs and expectations, this role emphasizes strong relationship-building skills, attention to detail, and the ability to manage multiple accounts effectively. Benefits include 401K matching, medical, dental, and vision insurance, along with a commitment to diversity and inclusion.

Qualifications

• 2+ years of experience in customer service, client success, or account management.
• Strong communication skills across various platforms.
• Proficient in CRM and productivity tools.

Responsibilities

• Serve as the liaison for active clients throughout their case.
• Build and maintain strong client relationships.
• Monitor all assigned client accounts for legal service delivery.
• Ensure accurate documentation of client interactions.
• Conduct regular check-ins to assess client satisfaction.

Skills

Customer service experience

Client success

Account management

Verbal communication

Written communication

Proficiency in CRM tools

Excel proficiency

Tools

Clio

Google Sheets

Job description

The Law Office of Bryan Fagan is seeking an Account Representative to manage client relationships and ensure satisfaction. The candidate will be responsible for proactive engagement, communication, and compliance oversight with clients throughout their legal journey.

With a focus on client needs and expectations, this role emphasizes strong relationship-building skills, attention to detail, and the ability to manage multiple accounts effectively. Benefits include 401K matching, medical, dental, and vision insurance, along with a commitment to diversity and inclusion.