Legal Billing Specialist

Steffan & Co., Incorporated; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Excellent healthcare benefits

20 days PTO

Discretionary bonus

401(k) contribution

Job summary

Steffan & Co., Incorporated in Washington, DC is seeking a Billing Specialist (CSR) to provide administrative and financial support to attorneys. The role includes preparing and revising client bills, answering billing-related inquiries, and entering data into the firm's accounting system. Candidates should have an Associate's degree and relevant experience, preferably in a law firm. The position offers a hybrid work model, competitive salary of $65,000 - $95,000, and excellent healthcare benefits.

Qualifications

• Minimum of one year of related experience, preferably in a law firm.
• Three years of law firm experience using billing software.
• Experience in team environments.

Responsibilities

• Prepare, edit, and revise client bills.
• Review Account Memoranda for completeness.
• Speak with clients regarding billing questions.
• Enter information into the accounting system.
• Prepare pre-bills for billing attorneys.
• Support team and other CSRs in phone coverage.

Skills

Excellent verbal and written communication skills

Customer service skills

Proficiency with Microsoft Office (Excel, Word)

Strong mathematical skills

Attention to detail

Education

Associate’s degree or equivalent

Tools

eBillingHub

Elite, CMS, Aderant Expert billing software

Job description

Location

Washington, DC, near the Orange Line Metro

Hybrid Work Model & Hours

Hybrid model of 3/2 (Tuesday, Wednesday, Thursday in the office) and hours of 9‑5:30 with paid overtime

Compensation

$65,000 - $95,000 plus bonus

About the Firm

This firm has one of the world’s most robust integrated legal practices, with 45+ offices and over 3,000 attorneys worldwide. It is renowned for its local connections and global influence, delivering comprehensive legal services to its clients and beyond.

Job Summary

As the Billing Specialist (CSR), you will provide full-service administrative and financial support to assigned attorneys and/or legal assistants. Responsibilities include overseeing the billing process, preparing invoices, compiling data, and recording information into the firm’s accounting system.

Incredible manager and team to work with.

Responsibilities

• Prepare, edit, and revise client bills and assist with the collection process.
• Review all New Account Memoranda for completeness; activate client/matters and input special billing instructions.
• Speak with clients by phone or in person and answer billing‑related questions; refer questions to the CSR Supervisor, the Finance Manager, the billing attorney, or designated departments for investigation.
• Read computer files and gather records to compile needed data.
• Enter information into the firm’s accounting system and compute amounts due.
• Prepare bills, listing chargeable items, amounts due, credit terms, and dates due.
• Prepare, review, edit, and present pre‑bills to billing attorneys.
• Post transactions to the firm’s accounting records.
• Operate the firm’s accounting system, computer equipment, and telephone equipment in performance of daily duties; effectively use the telephone and word processing functions necessary to perform required job duties. Actively seek out the firm’s technical resources to maximize efficiency. Properly manage electronic documents for easy retrieval.
• Handle telephone inquiries independently, provide information to callers, or route to the appropriate person; assess call urgency and respect confidentiality. Maintain log and/or prepare accountability for long‑distance charges.
• Support team and other CSRs in telephone coverage, overflow work assignments, and coverage for absent CSRs.
• Maintain files in an organized manner and in accordance with firm procedures; keep current lists of file numbers, account numbers, client names and addresses, and other required information.
• Experience using eBillingHub and other eBilling platforms. Responsible for onboarding new clients, submitting invoices, and responding to client inquiries. Resolve rejections and reductions and generate aging reports.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or an equivalent combination of education and experience.
• Minimum of one year of related experience and/or training, preferably in a law firm.
• Excellent verbal and written communication and customer service skills.
• Proficiency with Microsoft Office products, such as Excel and Word; strong mathematical and attention‑to‑detail skills.
• Three years of law firm experience using Elite, CMS, Aderant Expert billing software.
• Experience in team environments.
• Experience using eBillingHub and other eBilling platforms.

Benefits

37.5‑hour workweek, paid overtime, stable and growing firm. Excellent healthcare benefits (medical, dental, vision), AD&D, STD, LTD, 20 days PTO, life insurance, ten holidays, discretionary bonus, 401(k) contribution, and a social, open, diverse firm culture.