Legal Billing Manager

Global Business Transformation Solutions, LLC (GBTS); Phoenix (AZ); On-site; USD 104,000 - 127,000; Full time

Job summary

Opensity Solutions seeks a Billing Operations Manager in Phoenix to oversee billing support services and guide service teams through the legal billing cycle. Reporting to the Director of Operations, you will ensure accurate compliance and drive efficient processes.

You will manage policies, train staff, and provide expert knowledge to billing employees while coordinating with attorneys and client contacts to deliver high-quality results.

Qualifications

• Bachelor's degree required in finance, accounting, or legal studies.
• 5–7 years of experience in legal billing.
• Aderant or similar billing platform experience preferred.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Basic understanding of collection practices and laws.
• Excellent interpersonal and supervisory skills.
• Able to organize, prioritize, and coordinate multiple assignments.
• Maintain confidential information.
• Make objective, independent judgments.
• Excel under pressure and deliver quality work product.
• Communicate with varying levels of people within the organization.
• Work productively and cooperatively with others.

Responsibilities

• Oversee the development and implementation of policies and procedures for timely, accurate legal billing.
• Ensure billing narratives meet firm, client, and attorney guidelines.
• Investigate and resolve discrepancies and errors in the billing process.
• Act as liaison with key client contacts.
• Produce accurate, regular reporting on metrics.
• Oversee entire legal billing process for service teams.
• Collaborate with attorneys, secretarial staff, and admin departments within client firms.
• Provide quality control on complex billing issues.
• Coach and develop staff, providing feedback and performance recognition.

Skills

Verbal and written communication

Leadership/ supervision

Organization & prioritization

Attention to detail

Education

Bachelor's degree in finance, accounting, or legal studies

Tools

Aderant or similar billing platform

Microsoft Office

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Billing Operations Manager will perform operational oversight over Opensity Solution's billing support services. Reporting to the Director of Operations, this position will manage service teams providing billing support to Opensity Solutions' clients, including oversight into all stages of the legal billing cycle. In this capacity, the Billing Operations manager will be responsible for overall planning and administration of clients’ billing functions. In addition, this position will provide expert knowledge, technical support, and training when necessary to billing service employees.

Responsibilities

• Oversee the development and implementation of policies and procedures that ensure timely and accurate legal billing
• Ensure billing narratives meet firm, client, and attorney specific guidelines
• Manage the investigation and resolution of discrepancies and errors in the legal billing process
• Act as liaison with key client contacts
• Produce accurate and regular reporting on metrics
• Oversee entire legal billing process for service teams
• Work closely with attorneys, secretarial support staff, and administrative departments within client firms
• Provide quality control on complex billing issues
• Facilitate the development of staff by providing operational support; provide timely feedback on work product; provide regular coaching and evaluation, and recognize staff performance and accomplishments

Requirements

• A Bachelor's degree in finance, accounting, or legal studies
• 5-7 years’ experience in legal billing
• Aderant or similar legal billing platform experience preferred
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Basic understanding of collection practices and laws
• Excellent interpersonal and supervisory skills
• Ability to organize, prioritize, and coordinate multiple assignments
• Maintain confidential information
• Make objective, independent judgments
• Ability to excel under pressure and provide quality work product
• Clearly and effectively communicate with varying levels of people within the organization
• Work productively and cooperatively with other employees.

The Compensation range for this role is up to $115,000 annually and may be eligible for an annual bonus. #LI-MM1

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging the impact on our team, the organization, and our clients. We strive for transparency and follow through on commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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