Legal Billing Manager

Parker Poe Adams & Bernstein LLP; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Parker Poe Adams & Bernstein LLP seeks an experienced Billing Manager in Charlotte, NC to oversee daily billing, lead a team of billing specialists, and ensure timely client invoicing. You will collaborate with clients, attorneys, and staff to resolve discrepancies and maintain accurate records.

The role requires expertise with e-billing systems (Elite/3E preferred) and strong MS Office skills. You will maintain the billing hub, generate prebills, and drive process improvements while upholding

Qualifications

• Bachelor’s degree in accounting, finance, business administration, or related field.
• Minimum five years of billing experience with at least two years in a leadership role.
• Strong knowledge of e-billing software; Elite/3E preferred.
• Familiar with multiple eBilling systems (Legal Tracker, Tymetrix 360, CounselLink, Passport, Ascent).
• Advanced Microsoft Office skills (Excel, Word, Outlook)
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in a law firm setting preferred.

Responsibilities

• Oversee and manage day-to-day billing activities to ensure accurate and timely invoicing to meet client deadlines.
• Supervise, train, develop and evaluate a team of time and billing specialists.
• Collaborate with clients, attorneys and support staff to resolve discrepancies related to client billing reporting and account management.
• Partner with the Office of General Counsel to ensure compliance with outside counsel guidelines for client matters and billing.
• Maintain the eBilling hub and update the firm’s billing software to reflect accurate rates and client instructions.
• Build billing reports and audit processes to ensure timely billing and invoicing; generate monthly prebills as needed.
• Identify and implement process improvements to enhance accuracy and efficiency.
• Ensure proper coding of expenses and coordinate with accounting for allocation within the firm’s system.
• Maintain accurate records of invoices, payments, and transactions in line with legal and accounting requirements.
• Serve as back-up for Controller and other billing team members as needed.
• Ensure all legal, regulatory, and Firm policies are followed.
• Perform all other duties as assigned by leadership.

Skills

Leadership

Project management

Communication skills

Attention to detail

Customer service mindset

Time management

Problem solving

Process improvement

Prioritization

Team training

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Tools

Elite/3E

Legal Tracker

Tymetrix 360

CounselLink

Passport

Ascent

Excel

Access

PowerPoint

Job description

Become part of the Parker Poe team that – for more than a century – has represented many of the Southeast’s largest companies and local governments. We are a tight-knit firm that values the person beyond the lawyer or professional. Because of this, in addition to structured integration efforts, you will find that mentorship, professional development, and internal referrals happen organically. If you want to join a collaborative team providing sophisticated legal services – without losing sight of our calling to give back to our communities – this is the place to be.

Primary Duties And Responsibilities

• Oversee and manage the day-to-day billing activities to ensure accurate and timely invoicing to meet client deadlines.
• Supervise, train, develop and evaluate a team of time and billing specialists.
• Collaborate with clients, attorneys and support staff to resolve any discrepancies related to client billing reporting, and client account management.
• Partner with the Office of General Counsel to ensure compliance with outside counsel guidelines for client matters and billing.
• Maintain the eBilling hub and update the firm’s billing software to guarantee it reflects accurate rates and client instructions.
• Build billing reports and audit processes to ensure timely and accurate billing and invoicing. Generate monthly prebills as needed.
• Stay current on industry tools and best practices related to billing Identify and implement process improvements to enhance accuracy and efficiency.
• Ensure proper coding of expenses and coordinate with the accounting team to ensure proper allocation within the firm’s accounting system.
• Maintain accurate records of all invoices, payments, and financial transactions in line with legal and accounting requirements.
• Serve as back-up for the Controller and other billing team members as needed.
• Assure all legal, regulatory, and Firm policies and procedures are followed.
• Perform all other duties as assigned by leadership.

Requirements

• Minimum of five years of experience in billing in a professional services setting with a minimum of two years managing people, and a Bachelor’s Degree in Accounting, Finance, Business Administration, or related field; or, the combined equivalent education and experience. Managerial and billing experience in a law firm setting strongly preferred.
• Strong knowledge of e-billing software and reporting required; experience with Elite/3E strongly preferred.
• Familiarity with other eBilling systems such as Legal Tracker, Tymetrix 360 and CounselLink, Passport, Ascent, et al.
• Advanced Microsoft Office skills including Excel, Word, and Outlook required. Familiarity with Access and PowerPoint preferred.
• Strong knowledge of accounting principles, billing practices, and financial regulations.
• Proven ability to prioritize and execute tasks in a fast-paced, changing environment.
• Demonstrated leadership, collaboration, and project management skills.
• Exceptional interpersonal and customer service skills.
• Highly self-motivated and self-directed individual who takes initiative and uses strong problem-solving skills.
• Experience with process improvement and team management.
• Strong written and verbal communication skills.
• Commitment to accuracy and attention to detail.
• Ability to work outside of scheduled hours, including evenings and/or weekends, to meet deadlines as necessary.
• Occasional travel is required.

Parker Poe is an Equal Opportunity Employer and makes recruitment, employment, promotional and all other personnel decisions without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.