Legal AI & Innovation Operations Lead

Socket.dev; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Cozen O’Connor is building a multidisciplinary Legal AI & Practice Transformation team to rethink how legal services are delivered. The Manager, Legal Innovation Operations will run the day-to-day operations of this program, translating leadership’s priorities into organized, reliable execution.

This hands-on role will manage projects, build and improve operating processes, coordinate across teams and vendors, and ensure lawyers receive responsive, effective support.

Qualifications

• Demonstrated experience managing multiple technology or innovation projects from planning through implementation and ongoing operations.
• Strong program and project management skills, including managing dependencies, competing priorities, stakeholder commitments, and delivery risks.
• A track record of building or improving processes and systems that make a team or function more effective.
• Experience managing or supporting technology products, with the ability and interest to develop strong hands-on platform knowledge.
• Sound operational judgment, attention to detail, and the ability to resolve problems and follow through independently.
• Clear communication and a service-oriented approach, with experience supporting users, delivering training, or improving adoption.

Responsibilities

• Translate program priorities into actionable plans with clear owners, milestones, dependencies, and deliverables.
• Manage pilots, deployments, and other innovation projects across concurrent workstreams; anticipate roadblocks, resolve issues, and expedite decisions with clear recommendations.
• Build and improve operating processes for intake, prioritization, user provisioning and offboarding, license allocation, support, and product updates.
• Work with lawyers and business professionals to clarify needs, document requirements, and coordinate delivery with legal and technical specialists.
• Serve as the day-to-day business owner for designated platforms, such as Harvey, CoCounsel, and DeepJudge, developing strong working knowledge of their capabilities and practical applications.
• Manage day-to-day vendor relationships and coordinate configuration changes, feature evaluation, testing, and rollout with vendors and internal teams.
• Organize onboarding, training, and communications with Information Services, Learning & Development, vendors, and subject matter experts.
• Manage support requests through resolution, investigating issues, answering product questions, and engaging specialists as needed.
• Monitor adoption, license utilization, costs, and outcomes; recommend improvements and support renewal, expansion, or replacement decisions.
• Maintain clear, current documentation, shared guidance, templates, and training resources.
• Implement established AI governance procedures, coordinating required reviews, testing, and approvals with the responsible firm functions.
• Maintain solution inventories, approval records, and review schedules; incorporate approved policies and client requirements into operating processes.
• Coordinate approved responses to AI-related client questionnaires and RFPs and route outside counsel guideline requirements to the appropriate experts.

Skills

Project management

Operational judgment

Communication

Service-oriented

Attention to detail

Problem solving

Tools

Harvey

CoCounsel

DeepJudge

Job description

Cozen O’Connor is building a multidisciplinary Legal AI & Practice Transformation team to rethink how legal services are delivered. The Manager, Legal Innovation Operations will run the day-to-day operations of this program, translating leadership’s priorities into organized, reliable execution.

This hands-on role will manage projects, build and improve operating processes, coordinate across teams and vendors, and ensure lawyers receive responsive, effective support.