Legal Account Resolution Specialist

Weltman, Weinberg & Reis Co., LPA; Cincinnati (OH); On-site; USD 25,196,304 - 41,328,000; Full time

Benefits offered by this job

Paid Time Off (PTO) - 16 days annually + 9 holidays

Medical, Rx, Dental, Vision insurance

401(k) with company matching

Paid parking or public transit

Onsite fitness center

Job summary

A legal services provider in Cincinnati seeks a Legal Account Resolution Specialist to handle customer accounts through inbound and outbound calls. This position requires effective communication and customer service skills, alongside a high school diploma or GED. Compensation includes $18.29/hr with uncapped bonuses and a $2,000 retention bonus during the first year. The role also offers competitive benefits, promotional opportunities, and a potential hybrid work schedule post six months.

Qualifications

• 1-3 years of relevant customer-facing experience or equivalent combination of education, training, and experience.
• Must pass background check and drug screening in compliance with Ohio law.

Responsibilities

• Make outbound and take inbound calls to notify and secure payments on delinquent accounts.
• Negotiate settlements and calculate payment arrangements.
• Document consumer financial status and collection efforts.

Skills

Customer service

Effective communication

Basic computer operation

Internet research

Education

High school diploma or GED

Job description

$2k RetentionBonus during your 1st year of Employment!

Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team!

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.

They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.

Schedule:

• 8:00am - 4:45pm, Monday through Friday set schedule
• potential hybrid schedule after 6 months of employment

Responsibilities/Duties/Functions/Tasks:

• Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
• Makes decision for next activity on consumer files and monitors file for expected outcomes
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

Qualifications:

• High school diploma or general education degree (GED)
• 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
• Knowledge of basic computer operation, including internet research
• Communicates effectively verbally and in writing
• Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana

Compensation and Benefits:

• The compensation is $18.29/hr. plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000
• Employees proficient in Spanish may receive additional compensation
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• Earn incentives through monthly contests in a fun team environment
• Paid parking or public transit for your first 180 days of employment or until you are hybrid eligible with a maximum of 6 months.
• Onsite fitness center (available to join)

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

The position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement: Weltman is an equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.