Lee Wrangler-Retail Floor Supervisor @ Tanger Outlets in North Myrtle Beach

kbi; Myrtle Beach (SC); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Short-Term Disability insurance

Long-term disability insurance (PT)

401(k) with company match

Employee discounts

Flexible schedule

Holiday Pay

Job summary

Kontoor Brands in Myrtle Beach seeks a Retail Floor Supervisor to open/close the store, coach associates, and drive sales while ensuring exceptional customer experiences and adherence to company standards. The role requires leading daily store execution and supporting the Store Manager with team performance and operations.

This position emphasizes customer engagement, loyalty program promotion, and maintaining visual standards across the floor.

Qualifications

• Retail or customer-facing experience preferred.
• Strong communication and relationship-building skills.
• Ability to coach and develop a team.

Responsibilities

• Open and close the store as needed and ensure POS integrity.
• Support Store Manager in achieving sales targets and driving performance.
• Provide exceptional customer service and assist customers in the fitting room.
• Uphold brand standards, visual merchandising, and store cleanliness.
• Lead by example on loss prevention and safety initiatives.

Skills

Customer service

Leadership

Sales-driven

Open availability

Tools

POS system

Job description

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose‑led organization focused on leveraging its global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth and deliver long‑term value for its stakeholders.

Job Posting:

Position Summary:

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day‑to‑day store execution. The Retail Floor Supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Pay and Benefits:

Pay Range for this position is: $15.75 - $20.75

• Competitive health, dental, and vision insurance.
• Short-Term Disability insurance
• Optional long-term disability insurance.
• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule
• Holiday Pay

Responsibilities:

Brand Experience/Customer Service:

• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in‑store experience that aligns with company standards.
• Initiates conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assists customer in the fitting room.
• Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Builds brand loyalty by promoting the rewards program and leads the team to achieve goals.
• Proactively learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.

Visual, Operation, and Safety:

• Ensure the visual merchandising standards are met and the sales floor is clean, organized, and well‑stocked.
• Assist in leading daily store operations, including opening and closing maintaining point‑of‑sale integrity, freight processing, loss prevention and safety initiatives.
• Merchandises designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and reports them immediately to the Store Manager and Human Resources.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.

Leadership:

• Acts as Manager on Duty on a rotating basis.
• Assign tasks as needed to team members to support achievement of daily goals.
• Provide in‑the‑moment advice to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.
• Assists onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.
• Executes the plan for management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.

Position Competencies:

• Bold Accountability: Guides the team by delegating tasks, following up and ensuring shift goals and priorities are achieved
• Customer Centric Innovation: Leads the team in customer engagement and loyalty while sharing ideas to improve selling effectiveness.
• Empowered Collaboration: Supports Store Manager by sharing ideas and encouraging a environment of feedback, creativity, and learning by sharing best practices and asking for feedback.
• Global Agility: Demonstrates and encourages the team to be flexible in responding to evolving business needs and embraces feedback or changes with a positive attitude.
• Strategic Foresight: Anticipate upcoming business needs such as deliveries, peak traffic periods, or promotions and help the team prepare through planning and prioritization.
• Purposeful Integrity: Upholds the values of Kontoor Brands by respecting differences, modeling ethical behavior, and reporting concerns or policy violations appropriately.
• Urgency for Impact: Assess store conditions and identify opportunities to improve visual presentation and store readiness to drive results. Ideas would be shared with Assistant Store Manager and Store Manager.

Job Requirements:

• Must be 18 years of age or older.
• Retail or customer‑facing experience preferred but not required.
• Open availability, including evenings, weekends, and holidays.

Essential Functions:

Reasonable accommodation may be made to enabl