Lee Wrangler Clearance Center - FT Assistant Store Manager

kbi; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Job summary

Kontoor Brands seeks an Assistant Store Manager to lead daily store operations, open/close duties, and deliver exceptional customer experiences. You will guide the sales floor, coach staff on engagement and loyalty, and ensure standards and policies are executed consistently across the shop.

You will partner with the Store Manager, manage opening/closing tasks, and help drive sales performance while maintaining compliance with safety and loss prevention measures.

Qualifications

• Retail or customer-facing experience helpful but not required.
• Strong communication and coaching abilities.
• Ability to lead and motivate a team.
• Customer engagement and loyalty focus.

Responsibilities

• Open and close the store on assigned shifts.
• Lead the sales floor and coach team members on customer engagement.
• Ensure store standards, processes and policies are followed.
• Manage daily store operations, POS integrity, freight, loss prevention and safety initiatives.
• Provide in-the-moment coaching and feedback to the team.
• Assist the Store Manager with recruiting, scheduling and payroll processing.
• Build relationships with peers and other stores to share best practices.
• Address and resolve customer concerns quickly and professionally.

Job description

Who We Are

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting

The Assistant Store Manager is a key leader responsible for opening and closing the store, sales performance, delivering exceptional customer experience, and running day-to-day store operations. The Assistant Store Manager supports the Store Manager by leading the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Responsibilities

Brand Experience/Customer Service

• Ensure store sales performance by executing high retail standards, modeling selling behaviors, and coaching team members to ensure the in-store experience follows company expectations.
• Engage customers through open-ended questions, active listening, and personalized product suggestions that reflect individual needs.
• Review trends and share findings with managers to adjust selling strategies.
• Drives loyalty performance by communicating store goals, reviewing daily results, and providing targeted coaching to strengthen execution.

Visual, Operation, and Safety

• Ensure all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked. Will adapt visual merchandising as needed to support sales and product storytelling.
• Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
• Independently merchandise the store following brand guidelines, adapting as needed to support sales and visual impact.
• Consistently ensures adherence to all company policies, procedures, and operational guidelines.
• React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
• Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.
• Conduct regular walkthroughs to assess store safety, loss prevention risks, and readiness for customers.
• Looks for opportunities to improve and communicate suggestions to Store Manager.
• Proactively Manages all controllable expenses, ensuring disciplined spending that supports achieving and exceeding P&L targets.

Leadership

• Acts as Manager-On-Duty on a rotating basis.
• Effectively manage freight, inventory, and store processes.
• Provide in-the-moment coaching or feedback to the team.
• Assist the Store Manager in recruiting, scheduling, and payroll processing.
• Build relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable.
• Partner with store manager to create and execute team engagement and retention events and contests.
• Address and resolve customer concerns quickly and professionally.

Position Competencies

• Bold Accountability: Supports the team by delegating tasks, following up, and helping remove barriers so shift goals are achieved.
• Customer Centric Innovation: Coaches consistent customer engagement and loyalty behaviors while encouraging ideas that improve selling effectiveness.
• Empowered Collaboration: Support a culture of collaboration by actively sharing ideas, seeking and providing feedback, and encouraging creativity and learning through best-practice sharing.
• Global Agility: Demonstrates and encourages the team to be flexible in responding to evolving business needs and embraces feedback or changes with a positive attitude.
• Strategic Foresight: Anticipate upcoming business needs such as deliveries, peak traffic periods, or promotions and help the team prepare through planning and prioritization.
• Purposeful Integrity: Upholds company values by respecting differences, modeling ethical behavior, and appropriately escalating concerns.
• Urgency for Impact: Assess store conditions and identify opportunities to improve visual presentation, organization, and store readiness and following through on execution.

Job Requirements

Must be 18 years of age or older.

Open availability, including evenings, weekends, and holidays.

Retail or customer-facing experience preferred but not required.

Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Communicate clearly and respectfully with customers and team members.
• Use store technology and office equipment, including point-of-sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery.