Leaves Administration Coordinator

Acrisure, LLC; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

401(k) plan

Paid time off

Job summary

Acrisure is seeking a Leaves Coordinator to provide operational and administrative support for the leave of absence process. You will manage intake, document tracking, and communications, ensuring cases are logged and routed for review.

The ideal candidate is organized, empathetic, and detail-focused, with a proactive approach to process improvements. You will work with the HR team to handle sensitive cases, maintain confidentiality, and support compliance with FMLA/ADA regulations while

Qualifications

• Bachelor’s degree required or equivalent work experience.
• Minimum 2 years in HR, benefits, customer service or operations.
• Multi-state experience preferred.

Responsibilities

• Assist with intake and tracking of employee leave requests (e.g., medical, personal, family).
• Support development of team processes and procedures, and utilization of technology resources.
• Process documentation according to compliance deadlines and respond to initial inquiries from employees.
• Enter and update leave records in Workday and internal tracking tools.
• Audit data entries for accuracy and flag inconsistencies.
• Assist with return-to-work logistics and employee outreach.
• Partner with the HR team to elevate complex leave, ADA, or compliance scenarios.
• Maintain secure and compliant documentation practices.
• Learn and apply foundational leave-related regulations (FMLA, ADA, etc.).

Skills

Organization

Communication

Problem solving

MS 365

Independence

Discretion

Customer service

Detail oriented

Flexibility

Education

Bachelor’s Degree in HR or related field

Tools

Workday

Job description

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

The Leaves Coordinator provides operational and administrative support for the leave of absence process. This role is responsible for intake management, documentation tracking, and basic employee communications. The Coordinator ensures cases are properly logged and routed to the appropriate team members for eligibility review and case management. In this role, you’ll support the coordination of employee leaves across the company —helping ensure smooth, timely, and compliant experiences. The ideal candidate is someone who can be empathetic to employees dealing with difficult situations and thrives on organization and process. Attention to detail is critical.

Responsibilities

• Assist with intake and tracking of employee leave requests (e.g., medical, personal, family)
• Support development of team processes and procedures, and utilization of technology resources
• Process documentation according to compliance deadlines and respond to initial inquiries from employees
• Enter and update leave records in Workday and internal tracking tools
• Audit data entries for accuracy and flag inconsistencies
• Assist with return‑to‑work logistics and employee outreach
• Partner with the HR team to elevate complex leave, ADA, or compliance scenarios
• Maintain secure and compliant documentation practices
• Learn and apply foundational leave‑related regulations (FMLA, ADA, etc.)

Requirements

• Ability to organize and manage multiple priorities effectively in a fast‑paced customer‑focused environment
• Excellent interpersonal and written and verbal communication skills
• Excellent problem‑solving and analytical skills, and decision‑making skills with the ability to drive process improvements and automation.
• Proficiency in Microsoft 365 software (Word, Excel, PowerPoint, etc.)
• Ability to positively interact with all levels
• Ability to work independently, while also being able to contribute to a collaborative environment and provide and take direction
• High level of discretion and confidentiality
• Ability to influence others
• Excellent customer service skills
• Demonstrated organization, attention to detail, and ability to produce accurate, quality work
• May occasionally require extended hours to meet business needs

Education/Experience

• Bachelor’s Degree in Human Resources, Accounting, or related field – or recognized equivalent in education and experience, required
• Minimum of 2 years of experience in HR, benefits, customer service or operations required.
• Multi‑state experience preferred
• Workday experience a plus
• Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, NewYork.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

… and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.