Leave Operations Analyst

Saint-Gobain

Malvern (Chester County)

On-site

USD 92,000 - 142,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid parental leave

Commuter benefits

Employee discounts

Job summary

Saint-Gobain/CertainTeed is hiring a Leave Operations Analyst to manage day‑to‑day administration of US and Canadian leave programs, ensure data integrity, and support HR, Payroll, Benefits, and third-party administrators. The role emphasizes compliance, audits, and Workday Absence Management administration.

You will collaborate with HR partners and stakeholders, monitor service delivery metrics, and escalate complex issues as needed to maintain a consistent employee experience across the

Qualifications

3-5 Years Benefits administration, HR operations, project management, or a related field required.
3-5 Years Progressive experience in leave administration, disability administration, benefits operations, payroll administration, HR operations or a related function.
2-3 Years Experience supporting complex benefits programs and enterprise processes within a multi-vendor, cross-functional environment.
Demonstrated experience participating in compliance activities, and operational initiatives.

Responsibilities

Serve as the primary operational resource for HR inquiries related to leave of absence, disability, and time-off programs
Provide guidance to HR partners, managers, and internal stakeholders on established leave processes, timelines, documentation requirements, and SOPs
Support day-to-day administration of US and Canadian leave programs in partnership with third-party administrators
Monitor leave activity, pending actions, and service delivery metrics to ensure timely completion of administrative processes
Escalate complex claim issues, accommodation requests, legal questions, and policy exceptions to senior team members
Conduct weekly, monthly, quarterly, and annual audits to validate leave administration accuracy and data integrity
Audit eligibility, leave transactions, payroll integrations, benefit deductions, and vendor-generated files
Support compliance activities related to federal, state, provincial, and local leave requirements
Prepare and submit required documentation and reporting for state Paid Family and Medical Leave programs and private plan obligations
Identify operational risks, discrepancies, and process gaps and coordinate corrective actions
Maintain audit documentation and support internal and external compliance reviews
Support ongoing administration, stabilization, and enhancement of the Workday Absence Management module
Troubleshoot transactional and process-related issues in partnership with HR, Payroll, and HRIS teams
Participate in testing activities, validation exercises, and system change initiatives
Maintain SOPs, process documentation, job aids, and training materials
Provide operational guidance to HR users based on approved Workday processes and workflows
Identify opportunities to improve efficiency, data quality, and user experience within leave and absence processes
Reconcile payroll, leave, disability, & vendor files to ensure accurate processing and payment administration
Audit integrations between Workday, Payroll, TPAs, disability carriers, & state agencies
Partner with Payroll to validate leave-related earnings, deductions, statutory payments, and benefit impacts
Develop and maintain operational reports, dashboards, and audit metrics
Support implementation of process improvements that enhance accuracy, efficiency, and employee experience
Assist with training, communications, and change management activities related to leave and absence programs
Contribute to continuous improvement initiatives associated with leave administration and Workday Absence Management

Skills

Benefits administration

HR operations

Project management

Leave administration

Payroll administration

Compliance initiatives

Education

Bachelor's degree in HR, business, or related field

Job description

The Leave Operations Analyst supports the day-to-day administration, governance, and operational delivery of leave of absence, disability, and time-off programs across the United States and Canada. This role is responsible for executing established processes, identifying risks, escalating issues, and supporting continuous operational improvements. The analyst also serves as the primary operational resource for leave processes, audits, payroll reconciliation, HR support, and Workday Absence Management administration. The position ensures accurate execution of leave-related processes, adherence to standard operating procedures, data integrity, regulatory compliance, and a consistent employee experience while partnering closely with HR, Payroll, Benefits, Total Rewards, third-party administrators, and external vendors.

Leave Operations Administration & HR Support

Serve as the primary operational resource for HR inquiries related to leave of absence, disability, and time-off programs
Provide guidance to HR partners, managers, and internal stakeholders on established leave processes, timelines, documentation requirements, and standard operating procedures
Support day-to-day administration of US and Canadian leave programs in partnership with third-party administrators
Monitor leave activity, pending actions, and service delivery metrics to ensure timely completion of administrative processes

Absence Management

Escalate complex claim issues, accommodation requests, legal questions, employee relations matters, and policy exceptions to senior team members

Compliance, Audit and Data Integrity

Conduct weekly, monthly, quarterly, and annual audits to validate leave administration accuracy and data integrity
Audit eligibility, leave transactions, payroll integrations, benefit deductions, and vendor-generated files
Support compliance activities related to federal, state, provincial, and local leave requirements
Prepare and submit required documentation and reporting associated with state Paid Family and Medical Leave programs and private plan obligations
Identify operational risks, discrepancies, and process gaps and coordinate corrective actions with key stakeholders
Maintain audit documentation and support internal and external compliance reviews

Workday Absence Management & Operational Process Support

Support ongoing administration, stabilization, and enhancement of the Workday Absence Management module
Troubleshoot transactional and process-related issues in partnership with HR, Payroll, and HRIS teams
Participate in testing activities, validation exercises, and system change initiatives
Maintain standard operating procedures, process documentation, job aids, and training materials
Provide operational guidance to HR users based on approved Workday processes and workflows
Identify opportunities to improve efficiency, data quality, and user experience within leave and absence processes

Compliance, Reporting and Team Support

Reconcile payroll, leave, disability, & vendor files to ensure accurate processing and payment administration
Audit integrations between Workday, Payroll, TPAs, disability carriers, & state agencies
Partner with Payroll to validate leave-related earnings, deductions, statutory payments, and benefit impacts

Operational Reporting and Continuous Improvement

Develop and maintain operational reports, dashboards, and audit metrics
Support implementation of process improvements that enhance accuracy, efficiency, and employee experience
Assist with training, communications, and change management activities related to leave and absence programs
Contribute to continuous improvement initiatives associated with leave administration and Workday Absence Management

Qualifications

Bachelors degree in HR, business, or related field is preferred
3-5 Years Benefits administration, HR operations, project management, or a related field required.
3-5 Years Progressive experience in leave administration, disability administration, benefits operations, payroll administration, HR operations or a related function
3-5 Years Experience supporting leave programs including FMLA, ADA, Employment Insurance (EI), State Paid Family and Medical Leave Programs, and company leave policies
2-3 Years Experience supporting complex benefits programs and enterprise processes within a multi-vendor, cross-functional environment.
Demonstrated experience participating in compliance activities, and operational initiatives

At Saint-Gobain/CertainTeed, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Being a worldwide leader in light and sustainable construction, Saint-Gobain/CertainTeed designs, manufactures, and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction, and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group’s commitment is guided by its purpose, “Making the World a Better Home.”

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com .

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position, which is $92,000 to $142,000 per year.-

However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 12% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $103,040 to $159,040. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is-

not a guarantee.-

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Well-being – Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want