Leave of Absence Senior Specialist

rsm; Dallas (TX); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

RSM is seeking a Leave of Absence Senior Specialist to administer LOA programs and support the Talent Operations team. You will handle inquiries, coordinate with third-party administrators, and ensure accurate processing across systems.

This role requires strong communication, HIPAA/FMLA knowledge, and at least 3 years LOA experience. A hybrid work model in Dallas supports collaboration with HR Partners and clients.

Formación

• Minimum 3 years experience administering LOA programs.
• Minimum 3 years experience using an HRIS.
• Knowledge of HIPAA, FMLA and applicable legislation.
• Excellent written and verbal communications.
• Strong customer service and interpersonal skills.
• Strong attention to detail and quality.

Responsabilidades

• Respond to LOA inquiries from employees, managers and HR.
• Schedule meetings with employees, HR and Managers.
• Coordinate with third party administrator to track approvals.
• Assist with return-to-work processes for employees returning from leave.
• Act as SME with specialized LOA knowledge and resolve complex issues.
• Ensure LOA actions are processed in all applicable systems and with third-party administrator to ensure accurate pay.
• Communicate timelines and documentation requests to employees and HRBPs.
• Explain LOA policies to employees, HRBPs and managers as needed.
• Conduct vendor and HRIS audits to ensure accuracy of LOA records.
• Participate in weekly issue resolution calls with the third party LOA administrator.
• Assist in onboarding and integration of LOA Specialists.
• Other duties as assigned.

Conocimientos

LOA administration

HRIS

HIPAA knowledge

FMLA understanding

Communication skills

Customer service

Educación

Associates or Bachelor's Degree in HR

Herramientas

HRIS systems

Descripción del empleo

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Reporting to the Leave of Absence (LOA) Manager, the person in this role will support the Talent Operations Team's objective to provide centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

The Leave of Absence (LOA) Sr Specialist will provide day to day LOA administration for RSM employees and owners, ensuring we deliver an excellent employee experience in the process. This role will help manage all aspects of the absence process, partnering closely with employees, HR Business Partners and talent teams to ensure a positive and well informed experience during a leave. This role will handle more complex issues before escalating to the LOA Administration Lead and may handle confidential matters requiring specialized knowledge or expertise.

Key responsibilities

• Responding to LOA inquiries from employees, managers and HR
• Scheduling meetings with employees, HR and Managers to ensure a positive and informed experience
• Partner closely with third party administrator to track approvals and resolve discrepancies
• Assistance with return-to-work processes for employees returning from leave
• Act as SME with specialized LOA knowledge and will resolve more complex issues as needed
• Ensure all leave related actions are accurately processed in all applicable systems and with third-party administrator to ensure employees are paid accurately and correctly
• Respond to inquiries with timely, accurate and complete information about leaves that may be available to employees under Federal, state, provincial or local law, insurance plans or company policies.
• Proactively communicate timelines and documentation requests with employees and HR Business Partners. Ensure that employees are aware of their leave-related responsibilities and of any documentation and notice required to qualify for and to take leave.
• Helps interpret and clarify LOA policies to address inquiries from employees, HRBPs and managers, escalating further to LOA Senior Specialist and Absence Manager as needed.
• Conducts vendor and HRIS audits to ensure accuracy of LOA records and resolves discrepancies in a timely manner
• Participates in weekly issue resolution call with third party leave of absence administrator as needed
• Administers accommodations requests in coordination with third party vendor based on predetermined guidelines
• Assists in onboarding and integration of Leave of Absence Specialists
• Other duties as assigned

Minimum Requirements

• Minimum of 3 years experience administering LOA programs
• Minimum of 3 years experience using an HRIS
• Working knowledge and understanding of HIPAA, FMLA and other applicable legislation
• Excellent written and verbal communications
• Strong customer service and interpersonal skills
• Strong attention to detail and quality

Preferred Requirements

• Education: Associates or Bachelor's Degree in Human Resources or related degree
• Ability to easily and effectively communicate complex information in a meaningful manner
• Ability to work collaboratively with peers internally and external business partners
• Highly organized with strong attention to detail and strong follow-through skills
• Ability to manage concurrent projects and/or programs
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
• Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines
• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregn