Leave of Absence Coordinator

Sedgwick Claims Management Services Ltd; Los Angeles, Fallbrook (CA, CA); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Stable hybrid work environment

Hybrid West Hills location

Training program and mentorship

Career development opportunities

Comprehensive benefits package

Job summary

Sedgwick is seeking a Leave of Absence Coordinator in West Hills, CA to analyze leave requests and determine paid leave benefits according to client plans and regulations, making timely calculations and payments to ensure ongoing claim management aligns with service standards.

Ideal candidates will have strong communication skills and clerical or customer service experience, with the ability to thrive in a collaborative, hybrid work environment.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills; PC literate in Windows environment. Typing requirements.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.

Responsibilities

• Establishes FMLA claims; tracks and codes documentation per internal workflow.
• Analyzes FMLA and other paid leave claims to determine eligibility, certification, payments and adjustments per client plans and regulations.
• Identifies action plan, determines benefits due, and makes timely case decisions per service levels.
• Communicates decisions and ongoing expectations with claimants and clients.
• Maintains professional client relationships.

Skills

Communication

MS Office

PC literacy

Typing skills

Organizational skills

Education

High school diploma or GED

Job description

Leave of Absence Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our dynamic Center of Excellence West Hills, CA. 8521 Fallbrook Ave. Suite 250, West Hills, CA

What we offer:

• A stable, consistent work environment—both in-office and virtual
• $22.21 -23.00 per hour
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

Your next big opportunity starts here—are you ready to join us

PRIMARY PURPOSE OF THE ROLE:

To analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations and to make timely calculations, payments and/or adjustments for client paid leave plans ensuring that on-going claim management is within company service standards and industry best practices.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.
• Communicates decisions and on-going expectations with claimants and clients.
• Maintains professional client relationships.
• Attendance during scheduled work hours is required.

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required PC literate, including Microsoft Office products, Windows environment. Must meet minimum typing requirements.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.

TAKING CARE OF YOU

Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

An assigned mentor and manager that will support and guide you on your career journey.

Career development and promotional growth opportunities.

A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.
• Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted inthis job posting only, the range of starting pay for this role is ($22.21 - $23.00).

• A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

For more, see sedgwick.com