Associate Service Center Representative-1

Wawa, Inc; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Tuition Reimbursement

401(k) Plan

Job summary

Wawa, Inc. seeks an Associate Service Center Representative to provide best in class HR support to Associates and vendors.

This role triages telephonic and electronic inquiries related to associate HR concerns, resolving or routing inquiries promptly and accurately. The Associate will document interactions in systems such as Workday, Applix, Docuware, LeaveSource, and Crystal Reports, handle PTO administration, and ensure confidentiality of records while supporting time-off policies and payroll

Qualifications

• High School Diploma or equivalent; some college preferred.
• 1-3 years in a call center or HR Shared Service Center operation.
• Minimum of 1-year HR administration experience OR experience in a specific HR discipline.

Responsibilities

• Triage confidential associate and vendor inquiries related to HR concerns, payroll, leaves, benefits and more.
• Document interactions in systems such as Workday, Docuware, LeaveSource and AP processes.
• Escalate complex issues to specialized services while maintaining privacy and accuracy.
• Interpret policy information for associates and management regarding time off, payroll, and benefits.
• Administer PTO programs and coordinate with Payroll and Labor teams as needed.
• Generate and distribute standard HR reports and data requests.

Skills

Communication

Organizational skills

Interpersonal skills

Confidentiality

Problem solving

Education

High School Diploma

Some college preferred

Tools

Workday

Applix

Docuware

LeaveSource

ATS

Crystal Reports

Job description

Job Description Salary Band: Administrator

Job Summary

The Associate Service Center Representative is the first point of contact in providing best in class HR support to Wawa Associates and vendors. This role is an internal customer facing position and will triage all telephonic and electronic inquiries related to associate HR concerns. The Associate Service Center Representative will resolve or route all Wawa inquiries in an accurate and timely manner.

Principal Duties

• Respond to confidential associate and vendor inquiries in a prompt and courteous manner related to associate relations, payroll, unemployment claims, leaves of absence, verifications of employment, rehiring, benefits retirement plans, wellness and other service issues ensuring that each type of contact is resolved.
• Document interactions utilizing software such as Applix, Workday, Docuware, LeaveSource, etc.
• Escalate unresolved issues to specialized services or communities of expertise as needed.
• Interpret policy information for associates and management regarding time off, FMLA, employment information, pay programs and other Human Resources policies.
• Ensure confidentiality and privacy, and legitimacy of records.
• Administer the Paid Time Off program to include monitoring PTO payouts, partnering with the Labor team related to the integration of time entry at the stores, and responding to all inquiries.
• Review the weekly PTO reports and coordinate edits with the Payroll team.
• Responsible for completing local and government surveys, requests or inquiries related to headcount or people data.
• Responsible for accurate and timely submission of government EEO reporting.
• Utilize the call center style phone system proficiently, including the softphone, and become proficient in the use of our software programs including Applix, Workday, Docuware, LeaveSource, ATS and Crystal Reports.
• Utilize off-line time to perform follow up research and documentation and support the Transaction Representatives.
• Run and distribute standard people team reports.

Essential Functions

• Superior communication presence with the ability to communicate to all levels of the organization.
• Remarkable organization and time management skills.
• Proven interpersonal skills and strong associate centricity.
• Exceptional associate advocacy and thoughtful responsiveness.
• Ability to make sound judgment calls and decisions with minimal supervision.
• Demonstrated ability to handle confidential information.

Basic Qualifications

• High School Diploma or equivalent; some college preferred.
• 1-3 years in a call center or HR Shared Service Center operation.
• Minimum of 1-year HR administration experience OR experience in a specific HR discipline.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Equal Opportunity Employment

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Company Overview

Here at Wawa, the sky's the limit. Voted as "America's Favorite Convenience Store," Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling - one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career - and a little wind beneath the wings - our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• 401(k) Plan