Leave Administration Manager

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

Onsite medical clinic

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick time

Job summary

U-Haul International, Inc. is seeking a Senior Manager to lead the Leave Administration program at the Midtown Phoenix campus. You will oversee FMLA, ADA accommodations, and other leave programs, ensuring compassionate, compliant support for Team Members.

The role requires strong leadership, regulatory knowledge, and the ability to collaborate with HR, Legal, Payroll, and business leaders to resolve complex leave situations and improve service and reporting.

Qualifications

• 8+ years of progressive HR experience administering leave of absence, disability, ADA, and related benefits.
• 5+ years of leadership experience developing teams and leading HR operations or employee service functions.
• Expertise administering FMLA, ADA, USERRA, state leave laws, disability programs, and related regulations.

Responsibilities

• Lead the company's leave administration program and align priorities with HR goals.
• Coach and develop the Leave Administration Team to deliver accurate, timely service.
• Oversee all leave programs (FMLA, ADA, personal/military leaves, disability) and ensure compliance.
• Monitor regulatory changes and update policies and processes accordingly.
• Partner with Risk, Legal, Payroll, and leadership to resolve complex leave issues.
• Develop reports and dashboards to track leave trends and support decisions.

Skills

HR leadership

Regulatory knowledge

Analytical skills

Communication skills

Problem solving

Coaching / mentoring

Education

Bachelor's degree in HR or related field

Tools

Workday

HRIS

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is not eligible for employer sponsorship.

This is a full-time, salaried position based on-site at U-Haul's Midtown Campus Tower in Phoenix, Arizona. Regular business hours are Monday through Friday; however, flexibility in scheduling, including evenings and weekends, is required to support business operations, Company initiatives, and Team Member needs.

Position Overview:

Reporting directly to the Benefits & Leave Director, the Manager, Leave Administration leads the Company's leave administration program, ensuring Team Members receive timely, compassionate, and compliant support throughout every leave experience. This role partners across the Company to administer leave programs consistently while helping Team Members and leaders navigate some of the most challenging moments of employment.

Success in this role requires sound judgment, empathy, and strong leadership. The Manager, Leave Administration understands the importance of regulations while recognizing every leave represents a Team Member facing a significant life event. This leader develops people, applies regulations thoughtfully, communicates with compassion, and works to find practical solutions that support Team Members, protect the Company, and build trust.

Essential Duties, Responsibilities & Key Accountabilities:

• Serve as the Company's leave administration leader, aligning leave priorities with HR's mission and Company goals.
• Develop, coach, and lead the Leave Administration Team by building technical expertise, promoting accountability, and delivering accurate, timely, and dependable service.
• Oversee the administration of all Company leave programs, including Family and Medical Leave (FMLA), ADA accommodations, personal leaves, military leave, disability coordination, state and provincial leave programs, and other protected or Company-sponsored leaves.
• Ensure compliance with federal, state, local, and provincial leave requirements by monitoring legislative changes and updating policies and processes.
• Establish and maintain leave policies, procedures, communications, and operational standards that promote consistent administration across the Company.
• Review complex leave situations, provide guidance on escalated cases, and partner across HR, Legal, Payroll, Risk Management, and business leadership to resolve issues.
• Partner with Risk Management to coordinate work-related injury leaves and support a seamless Team Member experience.
• Monitor leave activity, service levels, and operational performance while identifying opportunities to simplify administration and better support Team Members.
• Use Workday and other technology to simplify administration, strengthen reporting, and improve service.
• Ensure accurate documentation, leave coding, payroll coordination, and the confidentiality of Team Member information.
• Develop reports and dashboards to help leaders understand leave trends and make informed decisions.
• Manage vendor relationships supporting leave administration and disability programs while ensuring service expectations are achieved.
• Demonstrate the HR Department's leadership principles through accountability, unity of direction, and a SUP (Supportive, Upbeat, and Positive) approach.

Skills, Requirements & Qualifications:

Required:

• 8+ years of progressive Human Resources experience administering leave of absence programs, disability programs, ADA accommodations, and/or related employee benefits.
• 5+ years of leadership experience developing teams and leading HR operations or employee service functions.
• Demonstrated expertise administering FMLA, ADA, USERRA, state leave laws, disability programs, and other leave-related regulations.
• Strong understanding of federal, state, local, and provincial employment requirements affecting leave administration.
• Experience interpreting regulations and applying sound judgment to complex Team Member situations.
• Experience using HRIS platforms, preferably Workday, to administer leave programs, reporting, and case management.
• Strong analytical, organizational, project management, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills with the ability to build trusted relationships across the organization.
• Demonstrated ability to lead teams, exercise sound judgment, and navigate complex leave situations.
• High level of integrity, professionalism, and discretion in handling confidential information.

Preferred:

• Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field.
• Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, CLMS, or related HR certifications.
• Experience administering leave programs within a large multi-state employer.
• Experience implementing or administering leave management systems.
• Experience working with disability carriers, third-party administrators, and leave vendors.
• Experience with Workday, leave management systems, reporting, and automation.

What Success Looks Like

• The successful candidate will:
• Champion a people-first culture by providing compassionate, consistent, and compliant support throughout every leave experience.
• Develop and lead the Leave Administration Team through coaching, accountability, and empowerment.
• Build trusted partnerships by listening first, understanding concerns, and providing thoughtful guidance to Team Members, leaders, and HR partners.
• Balance compassion with compliance by applying regulations thoughtfully while recognizing the individual circumstances behind every leave request.
• Earn the trust of Team Members and leaders through timely communication, dependable follow-through, and sound judgment.
• Use data and reporting to identify trends, strengthen leave administration, and support informed decisions.
• Take ownership, follow through on commitments, and hold yourself and others accountable.
• Create an environment where Team Members and leaders feel informed, supported, and confident throughout the leave process.
• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (HealthierYou initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar Financial Wellness Program
• Paid holidays, vacation, and sick time
• YouMatter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

#LI-MM1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.