Leave Administration & Compliance Program Manager

CNA Insurance; Chicago (IL); On-site; USD 54,000 - 103,000; Full time

Benefits offered by this job

Benefits package

AI-enabled recruiting process

Job summary

CNA Insurance in Chicago, IL is seeking a Leave Administration & Compliance Program Manager to lead governance of leave and accommodation programs within HR Shared Services. You will oversee compliance activities, audits, and regulatory updates, driving improvements and ensuring policy alignment across the organization.

You will collaborate with Employee Relations, Legal, Benefits, Payroll, and vendors to optimize processes, accuracy, and readiness.

Qualifications

• Bachelor's Degree in relevant discipline, or equivalent 4+ years of leave administration or related experience
• Strong knowledge of FMLA and state leave programs
• Experience managing and overseeing HRIS and leave administration systems
• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple cases and deadlines simultaneously

Responsibilities

• Lead leave administration governance and compliance programs within HR Shared Services
• Serve as escalation point for complex leave, disability, accommodation, and employment eligibility matters
• Translate requirements into consistent processes, documentation standards, and guidance for employees and managers
• Coordinate with HR partners, Legal, Benefits, Payroll, and vendors to ensure alignment
• Monitor case trends, service quality, controls, and program risks
• Develop procedures and training for policy administration, system changes, and regulatory readiness

Skills

Leave administration

FMLA knowledge

HRIS experience

Customer service

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree or equivalent 4+ years leave administration experience

Tools

Workday

Dayforce

LeaveLink

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

The Leave Administration & Compliance Program Manager is a member of HR Shared Services team who is responsible for managing the administration, governance, and continuous improvement of the organization’s leave of absence and accommodation programs. The role also oversees designated HR compliance activities, including employment eligibility administration, required training, audits, and regulatory process updates. In addition, the position provides program leadership and operational support for other HR Shared Services priorities based on business need.

Job Description

Key Responsibilities

Leave Administration

• Support the administration and governance of federal, state, local, and company leave programs
• Serve as the first escalation point for complex leave, disability, accommodation, and employment eligibility matters
• Interpret requirements and translate them into consistent processes, documentation standards, and employee or manager guidance
• Coordinate with Employee Relations, Legal, Benefits, Payroll, HR partners, and vendors to ensure alignment on processes, requirements and hand-offs
• Monitor case trends, service quality, controls, and program risks
• Support policy, system, process, and vendor improvements affecting leave administration

HR Compliance

• Support assigned HR compliance programs and recurring administrative requirements
• Perform audits, remediation activities, documentation controls, and regulatory implementation
• Monitor relevant regulatory changes and assess operational impact
• Develop procedures, communications, training, and readiness plans
• Escalate compliance risks and recommend practical corrective actions
• Establishes program measures, monitors service quality and compliance trends, and uses reports & data to inform on operations, risks, recurring issues, and opportunities for operational improvement
• Leads or contributes to other HR Shared Services initiatives involving policy administration, employee support, service delivery, process governance, systems, controls, or regulatory readiness, based on organizational priorities

Qualifications

• Bachelor's Degree in relevant discipline, or equivalent 4 or more years of leave administration or related experience
• Strong knowledge of FMLA and state leave programs
• Experience managing and overseeing HRIS and leave administration systems
• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple cases and deadlines simultaneously

Preferred

• Bachelor's degree in Human Resources, Business, or related field
• Experience with Workday, Dayforce, LeaveLink, or similar systems
• Significant experience with ADA, paid family leave, disability, or leave-of-absence programs

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

• CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail].

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business.

These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion - one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work.

We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.