Leasing Specialist - Thirteen15

The Domain Companies; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Life Insurance

Short-Term Disability

Parental Leave

401(k) matching

Paid vacation

Volunteer days

Company discounts

Job summary

The Domain Companies in New Orleans, LA is seeking a personable Leasing Specialist to build relationships, close transitions, and deliver exceptional service to prospective and current residents. This on-site role emphasizes a client-centric approach and a proactive, collaborative mindset.

You will manage leasing pipelines, conduct property tours, coordinate move-ins/outs, and work with marketing and property teams to enhance resident satisfaction while meeting deadlines.

Qualifications

• High school diploma or GED required.
• 2+ years of market-rate rental leasing experience preferred.
• Yardi and/or PayScan experience preferred.
• Customer-centric with warm demeanor, positive attitude and impeccable follow-through.
• Ability to work independently and with a team.
• Knowledge of the city and local transportation options.

Responsibilities

• Grow the leasing pipeline through relationship building, outreach, and community engagement.
• Serve as property ambassador, showcasing resident experiences through tours and follow-ups.
• Develop and execute marketing and social media strategies in collaboration with marketing and leadership.
• Coordinate move-ins/outs, renewals, and file maintenance in compliance with laws.
• Maintain property appearance and coordinate maintenance requests to exceed resident satisfaction.
• Provide local area knowledge and recommend activities and services to residents.

Skills

Customer service

Relationship building

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Yardi

PayScan

Microsoft Office

Job description

Career Opportunities with Domain Cos Management LLC

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed‑income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community‑focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

What we’re looking for:

We are seeking a Leasing Specialist who is personable, empathetic, creative, and driven. This individual will be a self‑starter with excellent customer service skills with a proven record of closing transitions and passion for delivering exceptional service. This position is highly visible and requires warm demeanor, collaborative spirit and impeccable follow‑through.

Check out the property here! https://www.thirteen15nola.com/

We are highly entrepreneurial and look to you to be flexible yet results driven. We have tight deadlines and rely on you to meet them. While we work hard, it’s important we take time to have fun and collaborate. Culture fuels us here at Domain, that’s why we host Company volunteer days, community engagement and volunteer opportunities, and team building events such as Company outings.

What you’ll be doing:

• Growing the leasing pipeline through relationship building, cold outreach, and community engagement with universities, departments, and local partners.
• Property ambassador to prospect tenants. Demonstrates an effortless capacity to understand resident preferences, wants, and needs. Ability to tell a story of the resident experience and bring to life the experience through property tours by demonstrating the benefits of Domain properties. Take the time to personally follow‑up with prospects and further build strong personal relationships with prospects.
• Prospect relentlessly to build a pipeline.
• Develop, execute, and monitor a marketing and social media strategy in partnership with the corporate marketing team and property leadership. Conduct regular market surveys and track effectiveness of current strategies. Listen and understand the market landscape. Share insights and ideas with leadership and corporate partners.
• Create a memorable and seamless move‑in and move‑out for our residents in collaboration with the property team. Prepare, track, and maintain all paper and electronic files including lease renewals and evictions in compliance with company, state, landlord/tenant law to include state and federal fair housing laws. Ensure resident profiles and ledgers are up to date in Yardi (our property management operating system).
• Ensure the property remains in impeccable condition. Conduct annual unit inspections and coordinate maintenance requests. Follow‑up with residents to ensure our product and services have exceeded their satisfaction.
• Provide firsthand knowledge of the local area and our community. Make recommendations about activities, local businesses, and services to ensure residents and guests have positive experience that meets their needs.
• Assist in planning, coordinating and promoting resident social events.
• Be proactive about solving problems, even if it’s outside of your area and be ready to take on additional initiates and responsibilities as they emerge.
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.

Skills, Experience, and Qualifications Required:

• High school or GED required.
• A minimum of 2 years of market rate rental leasing experience preferred. Previous sales experience also preferred.
• Yardi and/or Pay Scan experience preferred.
• Customer centric with a warm demeanor, positive attitude and impeccable follow through.
• Ability to work independently and with a team.
• Ability to plan and prioritize efficiently and motivate/lead team members.
• Ability to work in a fast‑paced environment and complete multiple tasks with simultaneous deadlines/interruptions.
• Strong written and verbal communication and problem‑solving skills; able to confidently cold call and visit potential prospects to promote the building, build the pipeline, and establish connections.
• Knowledge of the city; knowledge of the local transportation options to include public and private transportation options.
• Maintain an organized filing system and office areas.
• Technically savvy with technology, i.e. smart phones and computers.
• Computer proficiency included but not limited to Microsoft Office.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items at or about 40 pounds.

Work Hour Requirements:

• Ability to work a flexible schedule based on the property as well as company needs.
• Regular, dependable attendance and punctuality.
• Competitive pay with potential annual bonuses.
• Health and wellness benefits with 4 different plan offerings.
• Company‑paid Life Insurance and Short‑Term Disability.
• Paid Parental Leave Program (up to 8 weeks of 100% pay).
• 401(k) matching program (up to 4%).
• 10 days of paid vacation, 7 sick days, and 10 company holidays annually.
• Fun extracurricular activities and perks.
• MyDomain discounts at local businesses.
• 2 Volunteer days and an annual community day where we get to give back, together!

This job description is not all inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.