Leasing Specialist (Multi-Family, Downtown Durham)

Kane Realty Corp.; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Kane Realty Corporation is seeking a Leasing Specialist for the Rigsbee community in Durham, NC. You will lead leasing activities, marketing efforts, and resident relations to boost occupancy and deliver an exceptional resident experience.

The role requires strong interpersonal skills, organizational ability, and the capacity to manage multiple tasks, including outreach, tours, follow-ups, and closing procedures.

Qualifications

• Minimum 1 year of professional experience in hospitality, retail, real estate, customer service or sales.
• Proficiency with computer programs including Microsoft Office Suite and Excel; experience with industry software preferred.

Responsibilities

• Greet and tour prospects, build long-term relationships, and maintain accurate records in CRM.
• Plan and implement marketing strategies to generate traffic and leads.
• Coordinate rent-related activities, vacancies, and occupancy metrics; support resident relations and maintenance teams.

Skills

Customer service

CRM

Marketing

Communication

Organization

Education

College degree

Tools

Yardi

Entrata

Excel

Job description

Leasing Specialist - Rigsbee

Who We Are:

At Kane Realty Corporation, we pride ourselves in taking an innovative approach to creating a sense of home and community for our residents, thus enhancing value for our investors. We are committed to providing an unrivaled customer experience by practicing excellence in all we do, driving us to not only exceed the industry standards of sophisticated management, but to set them. The key to our success starts with our people. We hire first for character, second for ability, and third for experience, thus building a passionate and dedicated team.

At Kane Realty, we take pride in doing things differently and constantly striving to find a better way. As a Leasing Specialist, you are the primary Sales & Marketing associate for a large-scale business venture that has the potential to redefine part of this exciting, dynamic city, and be an icon for generations. You are an enthusiastic, outgoing, and creative thinker who is passionate about people and building new relationships. You will play an essential role in leading efforts in advertising and marketing, touring and greeting new prospects, and ensuring that all follow-up and closing procedures are being followed in order to boost occupancy and provide an extraordinary resident experience.

How This Role Creates Value:

Leasing

• Greet and tour new prospects and build quality, long‑term relationships with all those you come in contact with.
• Maintain thorough and accurate records of all in‑person, telephone, and digital communication and manage CRM software to ensure that follow‑ups are conducted and all questions and requests are answered in a timely and professional manner.
• Qualify new and prospective residents in accordance with company and property policies and Fair Housing laws.
• Recommend and implement scheduled rent increases, rent specials and/or concessions.
• Manage upcoming vacancies and turnover information.
• Support Resident Relations and Maintenance teams to ensure that units are ready for move‑in and meet company standards.
• Complete daily, weekly, and monthly leasing reports to keep owners and investors apprised of on‑site activity.

Marketing

• Lead marketing strategies to generate traffic, devising innovative and creative ways to attract and retain potential and current residents.
• Prepare monthly marketing and outreach calendar and plan and execute all activities and events to source new qualified leads.
• Manage all social media accounts and post content regularly.
• Maintain constant understanding of market dynamics in order to determine optimum rent levels and conduct monthly market surveys and visit competing properties regularly.

Other

• Above all else, represent and embody the core values of Kane Realty Corporation and model this behavior to all those who with you interact.
• Support the Resident Relations team to ensure resident satisfaction and help boost retention and reputation management scoring. Regularly attend and participate in resident functions and events.
• Support the Property Manager and Maintenance Supervisor in the ongoing maintenance and facility management operations of the community.
• Serve as a utility player, ready to jump in at a moment's notice to help out wherever needed.
• Establish and maintain relationships with third party clients, investors, suppliers, vendors, and others partnering with the property.

Who You Are:

• Outgoing, friendly, positive, and energetic.
• Great interpersonal skills and comfortable dealing with people in varying settings and conditions.
• Creative and innovative, savvy with social media and other marketing and advertising platforms.
• Passionate about people and serving others. You get joy out of bringing joy to others.
• Excellent communicator, both verbal and written.
• Strong critical thinking skills and the ability to act decisively and independently.
• Highly organized, with the ability to multi-task and a strong attention-to-detail.
• A person of action you don't wait for instruction or until an issue arises, you anticipate events before they happen and are proactive in achieving solutions.

What You Offer:

• Preferably at least 1 year of professional work experience, preferably in hospitality, retail, real estate, customer service, or sales.
• Ability to learn and institute industry standards.
• Must be a motivated & organized self‑starter with the ability to work well in a team setting.
• Must be able to work at least 2 weekends per month and evening and after‑hour events.
• Proficient with computer programs, including Microsoft Office Suite and Excel. Industry software (Yardi or Entrata) experience preferred.
• College degree preferred.