Leasing Specialist: Grow Occupancy & Delight Residents

Harbor Group; Arvada (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries

401(k) with employer matching

Paid time off

Health savings account

Employee apartment discount

Tuition reimbursement

Job summary

Harbor Group is seeking a Leasing Specialist for Arvada Village in Arvada, Colorado. You will show apartments, qualify leads, and coordinate marketing to drive occupancy while delivering outstanding resident service and smooth operations for a multi-family community.

The role requires a High School Diploma, at least one year in leasing or customer service, proficiency with Microsoft Office and property management software, and a willingness to work weekends as needed.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of leasing, sales, or customer service experience; property management experience preferred.
• Proficient with Microsoft Office; property management software experience required.
• Experience using social media (Facebook, Instagram, etc.) preferred.
• Excellent organizational and communication skills in a fast-paced environment.
• Customer-service oriented with ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license for operating golf carts if applicable.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Communication skills

Organizational skills

Customer service oriented

Teamwork / collaboration

Flexibility to work weekends

Valid driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

OneSite

Job description

Harbor Group is seeking a Leasing Specialist for Arvada Village in Arvada, Colorado. You will show apartments, qualify leads, and coordinate marketing to drive occupancy while delivering outstanding resident service and smooth operations for a multi-family community.

The role requires a High School Diploma, at least one year in leasing or customer service, proficiency with Microsoft Office and property management software, and a willingness to work weekends as needed.