Leasing Specialist: Drive Sales & Resident Experience

The Galman Group; Willow Grove (PA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Long-Term Disability Insurance (free)

Life Insurance (free)

401(k) with Employer Match

Tuition Assistance Program

$2,000 Employee Referral Reward

Paid Holidays

20% Rent Discount at any Galman Group"

Company Events

Job summary

The Galman Group is seeking a Full-Time Leasing Professional in Willow Grove, PA. This sales-driven role focuses on presenting our apartments and communities with strong customer service to meet property goals.

You will manage the sales process from start to finish and build lasting relationships with prospective residents and current tenants. The position emphasizes a team-oriented environment with a fast pace, organizational skills, and the ability to handle inquiries via phone, text, and

Qualifications

• Prior leasing experience preferred but not required.
• Fast-paced, customer-service oriented environment.
• Understanding of computer systems, web applications and software.
• Performs duties under pressure and meets deadlines.
• Works as part of a team.
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders

Responsibilities

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Inspects models and "market ready" vacancies daily to ensure cleanliness.
• Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
• Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
• Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
• Completes all lease paperwork including related addenda and accepts initial rents and deposits.
• Prepares Welcome gift, paperwork and keys for new residents.
• Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• Inventories office supplies on periodic basis. Reports needs to manager.
• Organizes and files appropriate reports, leases and paperwork.
• Attends company meetings when requested.
• Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Performs any additional duties assigned by assistant manager, manager or supervisor.

Skills

Leasing Experience

Sales

Customer Service

Communication Skills

Teamwork

Independent/Self-driven

Time Management

Adaptability

Education

High School Diploma or Equivalent

Job description

The Galman Group is seeking a Full-Time Leasing Professional in Willow Grove, PA. This sales-driven role focuses on presenting our apartments and communities with strong customer service to meet property goals.

You will manage the sales process from start to finish and build lasting relationships with prospective residents and current tenants. The position emphasizes a team-oriented environment with a fast pace, organizational skills, and the ability to handle inquiries via phone, text, and