Leasing Specialist

Avanath Capital Management, LLC; North Highlands (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid holidays

Job summary

Avanath Capital Management, LLC is seeking a Leasing Specialist in North Highlands, California. The role involves leasing, marketing, and maintaining positive resident relations. Applicants should have a passion for customer service and a minimum of two years of related experience.

Key qualifications include bilingual skills and a solid understanding of property management software. Avanath offers comprehensive benefits and values diversity and inclusion in the workplace.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Passion for providing exceptional customer service.
• Flexible schedule that may include evenings and weekends.

Responsibilities

• Provide A+ customer service at all times.
• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.

Skills

Customer service

Sales experience

Bilingual (English & Spanish)

Education

High school diploma or equivalent

Tools

Yardi Voyager Property Management software

Microsoft Word

Microsoft Excel

Job description

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting – must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Success and purpose are driven by the relationships built within communities, including vendor partners, regulatory, and social services partnerships.
• Authentic Attitude – consistently demonstrate an open and professional attitude when accessing and resolving resident and staff concerns.
• Positive Professional Approach – actively listen and support residents and staff, ensuring each feels seen, heard, and valued.

Qualifications

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low‑income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast‑paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e‑mail.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

• Customer Service & Sales
  • Provide A+ customer service at all times.
  • Greet and qualify all prospects.
  • Record all telephone and in‑person visits on guest cards.
  • Inspect models and available market‑ready units, communicate related service needs to Community Manager.
  • Apply product knowledge to prospect needs, communicate features and benefits, close the sale.
  • Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
  • Update availability report, process applications for approvals.
  • Ensure the apartment is ready for the resident to move in on the agreed date.
  • Immediately follow up on prospects that did not close and attempt to close again; if unable, refer to sister communities.
  • Secure resident signature on appropriate paperwork prior to move‑in; orient new residents to the community.
  • Assist in monitoring renewals, distribute and follow up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type lease and complete appropriate paperwork, input information on the Yardi System accurately and on a timely basis.
  • Maintain current resident files.
  • Distribute all company or community‑issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist management team with various tasks as required.
  • Consistently implement community policies.
• Resident Retention
  • Receive all telephone calls and in‑person visits; listen to resident requests, concerns, and comments.
  • Quickly complete maintenance service requests and inform maintenance team; answer resident questions about community, repairs, rent, rules, etc.; follow up on a timely basis if unable to respond.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
  • Maintain open communication with Community Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community.
  • Assist in planning resident events; attend and host events as directed by Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all laws pertaining to the apartment industry.
  • Manage compliance file maintenance under the direction of the Compliance department and Community Manager.

Physical Demands & Working Conditions

• Essential staff classification and adherence to safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and verbal communication.
• May work in an elevated site or uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling.

How Avanath Supports You

• Cultured built on purpose and core values – integrity, caring, continual improvement.
• Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
• Growth based on achievement with emphasis on internal promotion.
• Development – commitment to learning opportunities, online training, classes, one‑on‑one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. We embrace employees' differences across age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics. Our diversity initiatives include respectful communication, teamwork, work/life balance, and community contributions.

Compensation Range

$20 - $22 USD