Leasing Specialist

Avanath Capital Management, LLC; San Rafael (CA); On-site; USD 25,753 - 36,679; Full time

Benefits offered by this job

Comprehensive benefits (health, dental, vision, 401(k))

Personal time off and paid holidays

Growth opportunities within the company

Job summary

Avanath Capital Management, LLC in San Rafael is seeking a Leasing Specialist to manage leasing and maintain strong resident relations. The ideal candidate will have a passion for customer service, 2+ years in sales or customer relations, and preferably bilingual skills in English and Spanish. Responsibilities include marketing apartments, managing resident communications, and providing exceptional service to enhance community living experiences. Competitive pay and comprehensive benefits offered, making this a great opportunity for growth.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Experience with low-income housing and tax credit is highly desired.
• Solid computer knowledge including internet and e-mail.

Responsibilities

• Leasing, marketing, and maintaining positive resident relations.
• Providing A+ customer service to all prospects.
• Conducting follow-up on all prospects who did not close.

Skills

Customer service

Sales experience

Bilingual (English & Spanish)

Flexibility and adaptability

Tools

Yardi Voyager

Microsoft Office (Word, Excel)

Job description

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

Key Attributes

• Aptitude for Connecting – Must possess a strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff.
• Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.
• Positive and Professional Approach – Consistently demonstrate active listening and ensure each resident and staff member feels seen, heard, and valued.

Qualifications

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low‑income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast‑paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e‑mail.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

• Customer Service & Sales
  • At all times, provide A+ customer service.
  • Greet and qualify all prospects.
  • Record all telephone and in‑person visits on guest cards.
  • Inspect models and available "market-ready" units and communicate related service needs to the Community Manager.
  • Demonstrate community, apartment/model, and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
  • Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report and process applications for approvals.
  • Ensure the apartment is ready for the resident to move in on the agreed date.
  • Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
  • Secure new resident signature(s) on appropriate paperwork prior to move‑in and orient new residents to the community.
  • Assist in monitoring renewals; distribute and follow up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.
  • Maintain current resident files.
  • Distribute all company or community‑issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist the management team with other various tasks as required.
  • Consistently implement policies of the community.
• Resident Retention
  • Receive all telephone calls and in‑person visits; listen to resident requests, concerns, and comments.
  • Quickly complete maintenance service requests and inform the maintenance team; answer questions about community, repairs, rent, rules, etc.; follow up on a timely basis if unable to respond to residents on all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
  • Maintain open communication with Community Manager and Maintenance Supervisor.
  • Contribute to the cleanliness and curb appeal of the community on a continuing basis.
  • Assist in planning resident events; attend events and participate as a host for any event as directed by the Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
  • Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.

Physical Demands & Working Conditions

• Incumbent is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We Offer

• Culture built on purpose and core values – a commitment to integrity, a spirit of caring, and a focus on continuous improvement.
• Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more.
• Growth based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one‑on‑one coaching.

Diversity & Inclusion

We are committed to diversity, equity, and inclusion and welcome people of all backgrounds.

Compensation Range

$22.66 — $22.66 USD