Leasing Specialist

Avanath Capital Management, LLC; Oakland (CA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) plan

Personal time off

Job summary

Avanath Capital Management, LLC is looking for a Leasing Specialist in Oakland, CA. The ideal candidate will manage leasing and marketing while fostering positive resident relations. This role requires a passion for exceptional customer service, at least 2 years of experience in sales or customer relations, and a good understanding of low-income housing. Benefits include health coverage, 401(k), and a commitment to employee development. The compensation is $25 per hour.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Experience in low-income housing and tax credits is highly desired.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide A+ customer service and engage with all residents positively.
• Handle inquiries, maintain community files, and assist management as needed.
• Manage maintenance requests and ensure timely response to resident concerns.

Skills

Customer service excellence

Sales experience

Bilingual (English & Spanish)

Relationship building

Computer proficiency (Windows, Yardi)

Tools

Yardi Voyager Property Management software

Job description

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

High degree of professionalism and positive engagement for residents and the workforce.

• Ability to create a sense of community and go the extra mile to create a positive experience for all residents and staff.
• Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.
• Consistently demonstrate an approach of active listening and understanding that your participation and support are integral to the success of Avanath.

Qualifications

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience
• Low‑income housing and tax credit experience highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast‑paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge: Windows (Word, Excel), internet, and e‑mail
• Working knowledge of Yardi Voyager Property Management software

Key Accountabilities

• Customer Service & Sales
  • Provide A+ customer service at all times.
  • Greet and qualify all prospects.
  • Record all telephone and in‑person visits on guest cards.
  • Inspect models and available market‑ready units, communicate related service needs to Community Manager.
  • Demonstrate community and apartment/model knowledge to prospect needs by communicating features and benefits; close the sale.
  • Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
  • Update availability report, process applications for approval.
  • Ensure the apartment is ready for the resident to move in on the agreed date.
  • Follow up on prospects that did not close and attempt to close the sale again; if unable, refer them to sister communities.
  • Secure new resident signature(s) on appropriate paperwork prior to move‑in; orient new residents to the community.
  • Assist in monitoring renewals; distribute and follow up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type lease and complete appropriate paperwork and input information on the Yardi system accurately and timely.
  • Maintain current resident files.
  • Distribute all company or community‑issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist the management team with various tasks as required.
  • Consistently implement community policies.
• Resident Retention
  • Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments.
  • Complete maintenance service requests quickly and inform the maintenance team.
  • Answer resident questions about community, repairs, rent, rules, etc.; follow up in a timely manner if unable to resolve immediately.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
  • Maintain open communication with Community Manager and Maintenance Supervisor.
  • Contribute to the cleanliness and curb appeal of the community continuously.
  • Assist in planning resident events; attend events and participate as a host as directed.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all other applicable laws.
  • Manage compliance file maintenance under the direction of the Compliance department and the Community Manager, where applicable.

Physical Demands & Working Conditions

• Essential staff: must report to work and adhere to safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site; may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

Benefits

• Culture built on purpose and core values: integrity, caring, and continuous improvement.
• Comprehensive benefits—health, dental & vision, 401(k), personal time off, paid holidays and more.
• Growth based on achievement and emphasis on promotion from within the ranks.
• Development: commitment to learning and expanding industry knowledge through online training, classes, and coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI are at the very core of Avanath’s operating and investment philosophy. We embrace and encourage employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We promote respectful communication and cooperation, teamwork, work/life balance, and community engagement.

Compensation Range

$25—$25 USD