Leasing Specialist

Gomes Management LLC; New Jersey; On-site; USD 42,000 - 66,000; Full time

Job summary

Gomes Management LLC in Essex County, NJ is seeking a Leasing Specialist to drive lease-up activities, interact with prospective residents, and coordinate day-to-day leasing operations. You will work closely with the Property Manager to meet occupancy goals and maintain a first-class resident experience.

The position requires strong sales and customer service skills, familiarity with Knock and Yardi systems, and the ability to manage multiple leasing tasks in a fast-paced environment.

Qualifications

• Highly motivated, self-driven team player.
• NJ RE License is a plus.
• High School / GED education required.
• Sales skills (e.g., asking open questions, understanding needs, overcoming objections, negotiating).
• Clear, concise, organized, effective communication skills and outstanding customer service skills.
• Proactive self-starter.
• Able to multitask in fast-paced environment.
• Proficiency in CRM software: Knock CRM, Yardi Voyager, RentCafe CRM IQ, Google G-Suite.
• Required computer proficiency and knowledge of Gmail and Google Sheets updates.
• Attention to detail and time management, collaborative mindset.
• Bilingual a plus.

Responsibilities

• Establish trust by creating a connection with prospective residents – take time to understand their preferences and be sure to genuine excitement for them!
• Ensure all prospective residents feel at home from the moment they arrive by creating a warm, welcoming environment and addressing them by name
• Guide tours with confidence and efficiency – provide insight into our lifestyle brand, resident events, and amenities
• Maximize the use of our software systems, Knock and Yardi, to respond to new leads in a timely manner; convert leads to opportunities; execute and record all tasks and follow-up efforts; negotiate leasing terms, guide application process within appropriate time frames, and processes application requirements
• Provide excellent administrative support including processing new applications and lease renewals, preparing renewal letters, maintaining a monthly renewal log to closely monitor occupancy, and organizing and maintaining resident files per company procedure.
• Build and maintain rapport with existing tenants to provide personalized, white glove service
• Handling the collection of rent payments, security deposits and application fees
• Review ILS sites and website for listing accuracy
• Run daily reporting, such as availability, to ensure an accurate up-to-date status of all units; provide status reports on a weekly basis
• Handle signing of leases, walking apartments for move-ins and show-able units.
• Assist new residents during the move-in process – explain lease agreement, community rules, location of amenities, and a walk through of their new home at time of moving in.
• Maintain awareness of local market conditions and trends, including market data analysis, leasing rates, marketing strategy and leasing velocity
• Work in collaboration with the property management team to ensure an exceptional and unrivaled customer experience; relay feedback to ensure resident satisfaction and assist in marketing goals
• Regularly conduct building and unit walkthroughs to ensure upkeep; oversee community facilities such as mailrooms, fitness centers and laundry rooms
• Assist with general office duties as needed
• Meet the Leasing KPIs of 15 new leases a month

Skills

Sales skills

Customer service

Multitasking

Communication skills

Team player

Bilingual

Education

High School / GED

Tools

Knock CRM

Yardi Voyager

RentCafe CRM IQ

Google G-Suite

Job description

Job Description

Outstanding Leasing Agent Opportunity in Essex County, NJ

Fantastic Compensation and benefits offered! Base salary + generous, uncapped incentives!

Unlimited Career Growth!

We are seeking an enthusiastic and dedicated Leasing Specialist, to join our team. The Leasing Specialist will work closely with the Property Manager and will primarily be responsible for the overall day to day lease up of the community.

Responsibilities include close interaction with prospective and current residents with the motivation to represent and maintain a first-class experience for everyone who visits or lives at the community.

The person in this position will be expected to accomplish the leasing goals set forth by the Property Manager and senior management, is responsible for assisting with maintaining the physical grounds, leasing office, amenity spaces, building exteriors, common areas, and parking lots.

Responsibilities

• Establish trust by creating a connection with prospective residents – take time to understand their preferences and be sure to genuine excitement for them!

• Ensure all prospective residents feel at home from the moment they arrive by creating a warm, welcoming environment and addressing them by name

• Guide tours with confidence and efficiency – provide insight into our lifestyle brand, resident events, and amenities

• Maximize the use of our software systems, Knock and Yardi, to respond to new leads in a timely manner; convert leads to opportunities; execute and record all tasks and follow-up efforts; negotiate leasing terms, guide application process within appropriate time frames, and processes application requirements:

  • Lease documents

  • Screenings

  • Credit checks

  • Application fees and other chargers

• Provide excellent administrative support including processing new applications and lease renewals, preparing renewal letters, maintaining a monthly renewal log to closely monitor occupancy, and organizing and maintaining resident files per company procedure.

• Build and maintain rapport with existing tenants to provide personalized, white glove service

• Handling the collection of rent payments, security deposits and application fees

• Review ILS sites and website for listing accuracy

• Run daily reporting, such as availability, to ensure an accurate up-to-date status of all units; provide status reports on a weekly basis

• Handle signing of leases, walking apartments for move-ins and show-able units.

• Assist new residents during the move-in process – explain lease agreement, community rules, location of amenities, and a walk through of their new home at time of moving in.

• Maintain awareness of local market conditions and trends, including but not limited to market data analysis, leasing rates, marketing strategy and leasing velocity

• Work in collaboration with the property management team to ensure an exceptional and unrivaled customer experience overall for all prospects and residents; relay all feedback to ensure resident satisfaction is being maintained and/or improved. Assist Property Manager in developing and implementing effective marketing goals to increase traffic and leads, and innovative strategies that build positive buzz and key connections with current residents and prospects.

• Regularly conduct building and unit walkthroughs to ensure the upkeep of all spaces; provide any necessary feedback to the property management and maintenance departments (Oversee community facilities such as mailrooms, fitness centers and laundry rooms)

• Assist with general office duties as needed associated with the Leasing Team

• Meet the Leasing KPIs of 15 new leases a month

Requirements

• Highly motivated, self-driven team player

• NJ RE License is a plus

• High School / GED education required.

• Sales skills (e.g., asking open questions, understanding needs, overcoming objections, negotiating)

• Clear, concise, organized, effective communication skills and outstanding customer service skills

• Proactive self-starter

• Able to multitask in fast-paced environment

• Suggested proficiency in CRM software: Knock CRM + Yardi Voyager + RentCafe CRM IQ + Google G-Suite

• Required computer proficiency and knowledge of using Gmail and internet search and Google Sheet updates.

• Attention to detail and time management skills with a collaborative, team minded focus

• Bilingual a pl