Leasing Specialist

Main Street Renewal; Nashville (TN); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

401k match

Flexible PTO

Employer-paid benefits

Maternity leave

Back-up childcare

Job summary

Main Street Renewal in Nashville is seeking a Leasing Specialist to convert prospects into residents through proactive engagement, effective sales techniques, and top-notch customer service. You will manage the full leasing cycle, from initial contact to move-in coordination, with emphasis on accuracy and compliance.

The role requires active real estate licensing within 12 months, strong communication and CRM skills, and the ability to work in a hybrid environment with two in-office days per

Qualifications

• Must obtain an active real estate license within 12 months of hire.
• Current and valid driver's license.
• Excellent verbal and written communication and interpersonal skills.
• Strong sales ability, negotiation skills, and customer service orientation.
• Advanced computer proficiency with CRM and property management software.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to work from home on designated days with a dedicated workspace and reliable internet.

Responsibilities

• Proactively engage prospective residents and applicants via phone, text, email, and online chat.
• Apply sales techniques and relationship-building strategies to maximize leasing conversions.
• Guide prospects through self-guided tours using Rently smart lock technology.
• Assist prospects in identifying homes that meet needs and budget.
• Maintain accurate records of interactions and follow-up in the CRM.
• Meet or exceed leasing conversion targets, KPIs, and SLAs.
• Process applications and coordinate timely communication with applicants.
• Validate information using verification systems to ensure accuracy and compliance.
• Review screening results against policies and escalate exceptions.
• Coordinate move-in requirements and onboarding for new residents.
• Maintain knowledge of inventory, pricing, and market conditions.
• Identify listing discrepancies and coordinate updates with marketing.

Skills

Real estate license within 12 months

Driver's license

Verbal and written communication

Sales & negotiation

Customer service orientation

CRM proficiency

Microsoft Office (Outlook, Excel, Word

multitasking in fast-paced env

Tools

CRM software

Yardi

Salesforce

Plaid

Microsoft Excel

Job description

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team.

Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

The Leasing Specilist is a results-driven sales professional responsible for converting prospective renters into residents through proactive engagement, effective sales techniques, and exceptional customer service. This role manages the full leasing cycle, from initial prospect contact and application processing through lease execution and move-in coordination. Success in this position requires strong communication skills, attention to detail, the ability to manage a high-volume sales pipeline, and a commitment to meeting established performance metrics while ensuring compliance with company policies and applicable local, state, and federal regulations. This position requires an active real estate license and reports to the Leasing Manager or Senior Leasing Manager.

Work Schedule & Location

This is a full-time position, Monday through Friday, with rotating weekend assignments during peak leasing periods as needed. Occasional evening hours may also be required based on business needs.

Hybrid Work Schedule

This position follows a structured hybrid schedule requiring two days per week in the office and three days working remotely. In-Office: Wednesday and Thursday Work From Home: Monday, Tuesday, and Friday Additional Flexibility: Employees may choose to work from the office more than the two required days. Employees working remotely are expected to maintain the same standards of productivity, communication, customer service, and availability as those working in the office.

Key Responsibilities

Leasing, Sales & Prospect Management

• Proactively engage prospective residents and applicants through phone calls, text messages, email, and online chat.
• Apply effective sales techniques, relationship-building strategies, and objection-handling skills to maximize leasing conversions.
• Guide prospective residents through the self-guided touring process using Rently smart lock technology.
• Assist prospects in identifying available homes that align with their housing needs, preferences, and budget.
• Maintain accurate and detailed records of prospect interactions and follow-up activities within the company's CRM system.
• Consistently meet or exceed established leasing conversion targets, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
• Provide timely follow-up throughout the leasing process to maintain engagement and improve conversion rates.

Application Processing & Pipeline Management

• Manage the application pipeline from submission through approval, ensuring timely processing and consistent communication with applicants.
• Review and validate applicant information using approved verification systems to ensure accuracy, completeness, and compliance.
• Utilize digital verification tools, including Plaid and other approved platforms, to verify identification, income, and supporting documentation.
• Review traditional application documentation when digital verification is unavailable or additional documentation is required.
• Evaluate screening results against established company policies and guidelines, escalating exceptions with appropriate supporting documentation.
• Proactively identify and resolve incomplete applications, documentation gaps, and processing delays.
• Maintain application quality standards while balancing processing efficiency, compliance, and conversion goals.

Lease Execution & Resident Onboarding

• Prepare and execute residential lease agreements using approved company documents, forms, and addendums.
• Ensure all lease documentation is accurate, complete, and compliant with applicable regulations and company policies.
• Guide approved applicants through the lease-signing process and communicate next steps.
• Support a smooth transition from applicant to resident by coordinating move-in requirements and providing clear communication throughout the process.

Property Marketing & Inventory Management

• Maintain current knowledge of available rental inventory, property features, pricing, and local market conditions.
• Identify property listing discrepancies and coordinate corrections with the centralized property marketing team.
• Submit timely requests for temporary listing removal, reactivation, or updates as needed.
• Leverage market knowledge and prospect feedback to support leasing performance and provide actionable insights to leadership.

Required Qualifications

• Must be willing to get you Real Estate License within 12 month of being hired.
• Current and valid driver's license.
• Excellent verbal and written communication and interpersonal skills.
• Strong sales ability, negotiation skills, and customer service orientation.
• Advanced computer proficiency, particularly with CRM and property management software.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to multitask and manage competing priorities in a fast-paced work environment.
• Strong attention to detail, organizational skills, and ability to meet established deadlines.
• Ability to adapt quickly to new technologies, software platforms, and business processes.
• Ability to work independently while maintaining accountability for performance and service standards.
• Ability to work from home on designated days with a dedicated workspace and reliable high-speed internet connection.

Preferred Qualifications

• 1–2 years of sales or marketing experience within the property management industry.
• Experience with Yardi and Salesforce, preferred but not required.
• Familiarity with digital applicant verification tools, including Plaid.
• Previous experience managing leasing pipelines, processing rental applications, or executing residential lease agreements.

Work Environment & Physical Requirements

This position operates in a hybrid environment, combining scheduled in-office and remote workdays. Regular computer and telephone work in a professional office or home office setting. Occasional visits to company-managed residential properties may be required. Ability to move throughout office environments and residential properties as needed. Regular use of computers and modern telecommunications equipment. Ability to perform essential job responsibilities while meeting established productivity, communication, and customer service expectations.

Benefits

Our full-time employee benefits include:

• A competitive compensation package, annual bonus, 401k match
• Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
• Employer-paid benefits (medical, dental, vision, health savings account)
• Professional career development and reimbursement
• Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
• Backup childcare offered through Bright Horizons

Equal Opportunity Employer

Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

At Amherst, we harness the power of people and technology and leverage decades of experience to transform the way real estate is created, owned, financed, and managed in the U.S. Our team integrates data and analytics firm-wide to bring to market new solutions for the U.S. housing market. We are powered by the most talented, committed, and diverse colleagues in the industry, who drive our inclusive, dynamic culture, and propel our supercharged growth. Join us on our mission to revolutionize how all of us interact with real estate.