Leasing Specialist

Amherst Costa Rica International; United States; Hybride; USD 42 000 - 56 000; Plein temps

Résumé du poste

Main Street Renewal is seeking a results-driven Leasing Specialist to convert prospective renters into residents, manage the full leasing cycle, and uphold exceptional customer service. You will engage applicants via phone, text, email, and chat, present tours, process applications, and coordinate move-ins.

With a structured hybrid schedule, two days in the office and three days remote, you’ll report to the Leasing Manager and ensure compliance with local, state, and federal regulations while

Qualifications

• Active real estate license is required.
• Strong communication and customer service skills are essential.
• Ability to manage a high-volume leasing pipeline and meet KPIs.
• Ensure compliance with local, state, and federal regulations.

Responsabilités

• Leasing, Sales & Prospect Management: engage prospects via calls, texts, email, and chat; maximize conversions; guide tours using Rently technology; match housing needs with inventory; record interactions and follow-ups; meet KPIs and SLAs.
• Application Processing & Pipeline Management: manage applications from submission to approval; verify information with approved systems; use Plaid and other tools; handle documentation gaps and delays; maintain quality and compliance.
• Lease Execution & Resident Onboarding: prepare and execute lease agreements; ensure accuracy and compliance; guide applicants through signing; coordinate move-in requirements.
• Property Marketing & Inventory Management: stay informed on available inventory, pricing, and market conditions; coordinate listing updates with marketing; ensure listings reflect reality and respond to feedback.

Connaissances

Sales

Customer service

Communication

Pipeline management

Real estate license

Outils

CRM system

Plaid

Rently

Description du poste

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

The Leasing Specilist is a results-driven sales professional responsible for converting prospective renters into residents through proactive engagement, effective sales techniques, and exceptional customer service. This role manages the full leasing cycle, from initial prospect contact and application processing through lease execution and move-in coordination.

Success in this position requires strong communication skills, attention to detail, the ability to manage a high-volume sales pipeline, and a commitment to meeting established performance metrics while ensuring compliance with company policies and applicable local, state, and federal regulations.

This position requires an active real estate license and reports to the Leasing Manager or Senior Leasing Manager.

Work Schedule & Location

This is a full-time position, Monday through Friday, with rotating weekend assignments during peak leasing periods as needed. Occasional evening hours may also be required based on business needs.

Hybrid Work Schedule

This position follows a structured hybrid schedule requiring two days per week in the office and three days working remotely.

In-Office: Wednesday and Thursday

Work From Home: Monday, Tuesday, and Friday

Additional Flexibility: Employees may choose to work from the office more than the two required days.

Employees working remotely are expected to maintain the same standards of productivity, communication, customer service, and availability as those working in the office.

The company provides the computer equipment required to perform the role remotely. Employees must maintain a dedicated workspace and reliable high-speed internet connection.

Key Responsibilities

Leasing, Sales & Prospect Management

• Proactively engage prospective residents and applicants through phone calls, text messages, email, and online chat.
• Apply effective sales techniques, relationship‑building strategies, and objection‑handling skills to maximize leasing conversions.
• Guide prospective residents through the self‑guided touring process using Rently smart lock technology.
• Assist prospects in identifying available homes that align with their housing needs, preferences, and budget.
• Maintain accurate and detailed records of prospect interactions and follow-up activities within the company's CRM system.
• Consistently meet or exceed established leasing conversion targets, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
• Provide timely follow-up throughout the leasing process to maintain engagement and improve conversion rates.

Application Processing & Pipeline Management

• Manage the application pipeline from submission through approval, ensuring timely processing and consistent communication with applicants.
• Review and validate applicant information using approved verification systems to ensure accuracy, completeness, and compliance.
• Utilize digital verification tools, including Plaid and other approved platforms, to verify identification, income, and supporting documentation.
• Review traditional application documentation when digital verification is unavailable or additional documentation is required.
• Evaluate screening results against established company policies and guidelines, escalating exceptions with appropriate supporting documentation.
• Proactively identify and resolve incomplete applications, documentation gaps, and processing delays.
• Maintain application quality standards while balancing processing efficiency, compliance, and conversion goals.

Lease Execution & Resident Onboarding

• Prepare and execute residential lease agreements using approved company documents, forms, and addendums.
• Ensure all lease documentation is accurate, complete, and compliant with applicable regulations and company policies.
• Guide approved applicants through the lease-signing process and communicate next steps.
• Support a smooth transition from applicant to resident by coordinating move-in requirements and providing clear communication throughout the process.

Property Marketing & Inventory Management

• Maintain current knowledge of available rental inventory, property features, pricing, and local market conditions.
• Identify property listing discrepancies and coordinate corrections with the centralized property marketing team.
• Submit timely requests for temporary listing removal, reactivation, or updates as needed.
• Leverage market knowledge and prospect feedback to support leasing performance and provide