Leasing Specialist

NRP Group; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Leasing Specialist at a brand new property in Cleveland! This role offers a chance to maximize occupancy through effective marketing strategies and exceptional customer service. You'll engage with the community, coordinate resident functions, and ensure compliance with housing regulations. With a strong focus on employee growth and a competitive benefits package, this position is perfect for those looking to build a rewarding career in property management. If you are passionate about creating a welcoming environment and enhancing resident satisfaction, this opportunity is for you!

Benefits

Commission and bonus opportunities

Paid vacation and sick leave

11 Paid holidays

Paid maternity & parental bonding leave

Short & long term disability

401(k) Match

Training, certification, & growth opportunities

Employee referral & recognition programs

Qualifications

• 1 year of customer service or sales experience preferred.
• Strong computer skills with proficiency in Microsoft Office.

Responsibilities

• Maximize occupancy by generating qualified traffic and securing rentals.
• Conduct leasing activities, including tours and follow-ups.

Skills

Customer Service

Sales Experience

Microsoft Office

Yardi Experience

Education

High School Diploma

College Degree (Preferred)

Tax Credit Specialist Accreditation

Tools

Microsoft Office

Yardi

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Come join the NRP Team as a Leasing Specialist at our BRAND NEW market rate property, The Collins, in Cleveland, OH!

Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Functions Statement(s):

Sales/Marketing

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Perform telephone market surveys and physical shops of competitors
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios
• Maintain passing e-shop, phone shop, and physical shop scores
• Maintain closing ratios in line with NRP policies and procedures
• Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance

Administrative

• Adhere to all NRP prospect and resident follow-up procedures including, but not limited to, sales, service, request, and random follow-up
• Inspect apartments with the new residents at move-in and complete all the necessary paperwork
• Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property-specific guidelines and occupancy standards
• Inspect market-ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on, and show ready
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Customer Service

• Assist in planning resident functions
• Walk the property for curb appeal and overall property appearance
• Assist with monitoring and directing service operations to ensure requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community events, and weekends
• Perform other duties as required

Skills & Abilities

Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred

Experience: 1-year customer service or sales experience (or relevant education)

Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

Other Requirements: Valid Driver’s License and reliable transportation

The NRP Group is committed to a policy of ensuring all employees and applicants are treated based on qualifications and merit, without discrimination due to race, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, disability, or other protected classifications.