Leasing & Sales Director

Associa; Kailua (HI); On-site; USD 65,000 - 95,000; Full time

Job summary

Associa in Hawaii seeks a Property Manager with an active Hawaii Real Estate License to oversee leasing operations for our Kona portfolio of long-term and short-term rentals. The position emphasizes hospitality, superior customer service, and effective owner-tenant communications.

Responsibilities include leasing residential properties, marketing, showings, screenings, renewals, rent collection, maintenance work orders, and vendor oversight, with a focus on move-ins/outs and inspections.

Qualifications

• Active Hawaii Real Estate License required or in process.
• Experience in residential property management and maintenance coordination.
• Strong hospitality and customer-service background.

Responsibilities

• Provide outstanding management and customer service for rental portfolio, owners, tenants, and vendors.
• Lease residential properties: signing, marketing, showings, screening, inspections, renewals, rent collection, and evictions.
• Coordinate maintenance work orders and inspect vendor work; manage move-ins/outs and inspections.

Skills

Interpersonal communication

Customer service

Self-motivation

MS Office

Team collaboration

Education

Hawaii Real Estate License

College degree preferred

Tools

AppFolio

Streamline

OTA platforms

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Property Manager with active Hawaii Real Estate License to assist with leasing operation for our Kona portfolio of active long-term and short-term rentals. Seeking experience in residential property management with maintenance knowledge. A problem solver who has a strong hospitality and customer service background.

• Provide outstanding management and customer service for long-term and short-term Rental Portfolio, Owners, Tenants, and Vendors.


• Reports directly to the Principal Broker and/or Broker in Charge for all issues and procedures.


• AppFolio, Streamline, and OTA’s experience preferred.


• All aspects of leasing residential properties to include signing, setting up new accounts, marketing, showing, screening, inspections, lease renewals, rent collection, maintenance work orders, maintaining relationship and communication with owners and tenants, security deposit refunds and evictions.


• Heavy emphasis on maintenance and housekeeping work orders as well as inspect vendor’s completed work.


• Move in and move out inspections as well as mid-term inspections for tenant occupied units.


• Obtain and track estimate for renovations.


• Work with corporate accounting to ensure efficient and successful rental accounting operation and the ability to analyze basic tenant and customer ledger for any payments, credits, ledgers, 1099 questions and processing security deposits when necessary.

Work independently and with a team.

• Lead all aspects of leasing residential properties to include signing, setting up new accounts, marketing, showing, screening, inspections, rent collection, maintenance work orders, security deposit refunds and evictions. Work with owners and tenants on monthly lease renewals.


• Business Development focus, aimed at increasing doors managed, and maintaining existing ownership relationships.


• Reviewing, signing and/or initialing all rental leases, owner management agreements, listing agreements and sale contracts. Initials by the PB/BIC signify that the agreements are in keeping with all brokerage policies and procedures, as well as, meeting the compliance requirements of Hawaii State Real Estate Laws, Regulations and Rules.

Requirements

• Friendly and strong interpersonal and communication skills, with Aloha.


• Strong ability to investigate and resolve maintenance issues.


• Self-motivated, self-starter and self-directed.


• Knowledge and ability to use Microsoft Office and Teams.


• Ability to climb stairs and lift 50lbs.


• May require to weekends, holidays, and on-call rotation.


• Work independently and with a team.


• Clean Driver’s abstract and Background screening (mileage reimbursement).


• Must live within 20 minutes of Kailua-Kona.

Education And Experience

• College Degree Preferred but not required


• 2+ years of leadership and people management skills


• 3+ years industry or real estate knowledge preferred.


• Active Hawaii Real Estate or Broker’s License required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.