Leasing & Resident Experience Specialist

KETTLER; Raleigh (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

Tax-Advantaged Spending Accounts (HSA/

401(k) retirement plan with company  

Job summary

KETTLER in Raleigh, NC is seeking a Leasing Consultant for The Pointe at Midtown to maximize occupancy and deliver exceptional service. You will greet prospects, conduct property tours, process applications, and coordinate leasing activities with the Community Manager.

You'll perform outreach marketing, manage social media, follow up with prospects daily, and support resident retention while partnering with local businesses and events. Weekend availability is required.

Qualifications

• At least 1 year of customer service, sales or office experience is required, preferably in residential property management.
• High School Diploma, GED, or equivalent; some college preferred.
• Customer service, sales, and goal-oriented mindset.
• Must be able to work on weekends and holidays.
• Computer proficiency and knowledge of the Microsoft Office Suite.
• Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
• Familiarity with social media platforms, as well as best practices for businesses.

Responsibilities

• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.

Skills

Customer service

Sales

Office experience

MS Office

Social media

Weekend availability

Education

High School Diploma

Tools

Microsoft Office

Job description

KETTLER in Raleigh, NC is seeking a Leasing Consultant for The Pointe at Midtown to maximize occupancy and deliver exceptional service. You will greet prospects, conduct property tours, process applications, and coordinate leasing activities with the Community Manager.

You'll perform outreach marketing, manage social media, follow up with prospects daily, and support resident retention while partnering with local businesses and events. Weekend availability is required.