Leasing & Resident Experience Specialist

Dominium Management Services; Punta Gorda (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Dominium is seeking a Leasing Consultant for Seven Palms, a 336‑unit community in Punta Gorda, FL. This role blends customer service and sales to lease apartments, with contact by phone, in person and online.

You will present properties, conduct tours, follow company standards, complete guest cards, and enter data in Yardi PMS, while ensuring compliance with Fair Housing guidelines. Qualifying applicants for affordable housing, assisting with applications, and supporting marketing efforts are

Qualifications

• High School or equivalent education. Sales and / or other customer service experience preferred. Experiences that translate well include hospitality, restaurant and retail.
• Effective verbal and written communication skills, and the ability to communicate in English both orally and in writing.
• Well-developed people skills. An ability to work with a variety of personalities and situations in a friendly outgoing and professional manner.
• Basic math skills for calculating rent payments, deposits, application fees, pet fees, interest, etc.
• Proficient in Microsoft office (Word, Excel, Outlook).
• Reasoning ability, and the ability to focus on established goals and sales requirements.
• Ability to work evenings and weekends, including 7 days a week as needed.
• May require a valid driver's license.

Responsibilities

• Customer Engagement: Greets and assists prospective residents via phone, email, text, and in person; build rapport and provide property tours.
• Sales & Follow-Up: Presents available units, closes leases following company standards, and conducts timely follow-up with prospects who do not lease immediately.
• Property Presentation: Inspects and "sparkle" homes scheduled for tours daily and walk the tour path to ensure it is clean and presentable.
• Community Knowledge: Maintains familiarity with property features, local schools, hospitals, banks, shopping, transportation, and amenities; communicate these effectively to prospects.
• Compliance & Documentation: Adheres to Fair Housing laws; complete Guest Cards for every interaction and accurately enter data in Yardi PMS software.
• Application Assistance: Guides customers through application completion and collect required documentation for affordable housing eligibility.
• Marketing & Outreach: Participates in off-site marketing activities and traffic-generating initiatives to support occupancy goals.
• Additional Duties: Supports community events, assist with resident retention efforts, and completes projects assigned by the supervisor.

Skills

Customer service

Sales experience

Communication

Math skills

Verbal and written communication

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Dominium is seeking a Leasing Consultant for Seven Palms, a 336‑unit community in Punta Gorda, FL. This role blends customer service and sales to lease apartments, with contact by phone, in person and online.

You will present properties, conduct tours, follow company standards, complete guest cards, and enter data in Yardi PMS, while ensuring compliance with Fair Housing guidelines. Qualifying applicants for affordable housing, assisting with applications, and supporting marketing efforts are