Leasing & Resident Experience Manager

Pegasus Residential; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous commissions

Performance bonuses

PTO 15 days

Paid holidays

Medical benefits

401k with match

Referral bonus

Career growth

Supportive leadership

Company culture

Job summary

Pegasus Residential in the United States is seeking a Client Services Manager to lead resident experience and support. You will be the front liner handling resident issues, payments, and lease inquiries, using strong communication and consultative selling to deliver a positive homefinding experience.

You will also oversee the leasing team and contribute to career growth within a collaborative culture, with generous bonuses, paid time off, holidays, full medical benefits for employees, a 401k

Qualifications

• Multifamily experience required.
• OneSite experience/knowledge preferred.
• Customer-focused attitude and great interpersonal skills.
• Knowledge of technology products including OneSite.
• Problem-solving skills.
• Self-driven and desire to succeed.
• Working knowledge of Social Media.
• Microsoft Office product suite: Word, Excel, Publisher, PowerPoint, Outlook.
• Marketing Concepts.
• Customer-Focused with excellent communication skills, verbal and written.
• Timely, organized, and efficient.
• Adaptable, creative, and open-minded.
• Professional appearance and demeanor.
• Sales savvy and eager to help people find the right home.

Responsibilities

• You will be the front liner for resident experience and support, handling issues, payments, and lease inquiries.
• Oversee leasing team and provide assistance as needed.
• Use strong communication and consultative selling to deliver a positive homefinding experience.

Skills

Multifamily experience

OneSite knowledge

Customer-focused

Communication skills

Problem-solving

Social Media knowledge

Microsoft Office

Marketing concepts

Sales mindset

Organizational skills

Adaptability

Professional appearance

Tools

OneSite

Microsoft Office

Job description

Pegasus Residential in the United States is seeking a Client Services Manager to lead resident experience and support. You will be the front liner handling resident issues, payments, and lease inquiries, using strong communication and consultative selling to deliver a positive homefinding experience.

You will also oversee the leasing team and contribute to career growth within a collaborative culture, with generous bonuses, paid time off, holidays, full medical benefits for employees, a 401k