Leasing Professional: Apartments & Customer Experience

I & MJ Gross Company Inc; Sherrills Ford (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Gross Residential is seeking a Leasing Professional to present apartments and community amenities with a professional demeanor. Prior leasing, sales, hospitality, or customer service experience is preferred, with training provided for the right candidate.

Organizational skills and strong computer proficiency are essential. The role involves leasing activities, handling inquiries, paperwork, and maintaining resident relations, with a schedule that may include weekends and holidays.

Qualifications

• Demonstrated proficiency in Microsoft Office, including Word, Excel and Outlook.
• Customer service skills and conflict resolution skills to overcome objections and resolve issues.
• Effective verbal and written communication skills.
• Strong organizational skills to maintain records and schedules.

Responsibilities

• Lease vacant apartments to prospective residents by communicating the value of residency
• Provide information to prospective residents about community amenities
• Responds to phone and email inquiries from prospective residents
• Compile leasing paperwork accurately
• Process applications
• Explains lease and all appropriate addenda to new residents
• Assist with resident relations
• Facilitate service request and forward to maintenance staff
• Adheres to a varied work schedule, including weekends and some holidays, as required
• Perform other duties as assigned

Skills

Customer service skills

Conflict resolution skills

Verbal communication

Written communication

Organizational skills

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Gross Residential is seeking a Leasing Professional to present apartments and community amenities with a professional demeanor. Prior leasing, sales, hospitality, or customer service experience is preferred, with training provided for the right candidate.

Organizational skills and strong computer proficiency are essential. The role involves leasing activities, handling inquiries, paperwork, and maintaining resident relations, with a schedule that may include weekends and holidays.