Leasing Professional

Texas Apartment Association; San Antonio (TX); On-site; USD 32,000 - 43,000; Full time

Job summary

Texas Apartment Association is seeking a Leasing Professional to be the front-line ambassador for the apartment community, the management team, and the company. You will assist prospective residents in finding a new home through professional interactions and full-cycle support.

You will manage tours, applications, leases, move-in readiness, and follow-up, while maintaining knowledge of the community and market.

Qualifications

• High School diploma or GED required.
• At least one year of customer service, hospitality, retail, or sales experience.
• At least one year of office administration or data entry experience.
• Excellent interpersonal communication skills.
• Professional demeanor and appearance.
• Excellent organization and multitasking with attention to detail.
• Basic understanding of property management software.
• Strong computer skills; proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Ability to work Saturdays as part of regular schedule.

Responsibilities

• Anticipate prospective resident’s needs and provide an exciting and informative full-cycle experience; fact-finding, touring, home selection, application process, execution of lease documents, preparation for move-in, move-in, follow up.
• Maintain a detailed knowledge of the apartment community, amenities, and community.
• Provide exceptional customer service in a fast-paced office through multiple communication channels: answering calls, scheduling appointments, and greeting visitors.
• Provide a daily inspection of show apartments and model appearance.
• Process applications and leases in a timely manner.
• Produce reports in a timely, accurate and complete manner.
• Maintain organized community office files.
• Always provide professional and exceptional best-in-class customer service.
• Track and timely record all traffic interactions utilizing company approved and utilized software.
• Participate in the renewal process of existing residents.
• Stay abreast of Fair Housing laws and regulations.
• Remain educated on market conditions and assist with compiling market data to supplement sales knowledge and decision-making.
• Conduct market research and assist with business outreach marketing, resident functions, and other promotional programs.
• Utilize various computer software to enter information and pull various reports, as assigned by the Property Manager.
• Willingly take on additional projects and/or duties as assigned.

Skills

Customer service

Hospitality

Retail

Sales

Office administration

Data entry

Interpersonal communication

Professional demeanor

Organization

Multitasking

Property management software

Microsoft Office

Word

PowerPoint

Excel

Outlook

Education

High School diploma or GED

Job description

The Leasing Professional position is the front-line ambassador for the apartment community, the management team, and the company.A Leasing Professional will assist prospective residents in their search for a new apartment home through effective and professional interactions.

Responsibilities

• Anticipate prospective resident’s needs and provide an exciting and informative full-cycle experience; fact-finding, touring, home selection, application process, execution of lease documents, preparation for move-in, move-in, follow up.
• Maintain a detailed knowledge of the apartment community, amenities, and community.
• Provide exceptional customer service in a fast-paced office through multiple communication channels: answering calls, scheduling appointments, and greeting visitors.
• Provide a daily inspection of show apartments and model appearance.
• Process applications and leases in a timely manner.
• Produce reports in a timely, accurate and complete manner.
• Maintain organized community office files.
• Always provide professional and exceptional best-in-class customer service.
• Track and timely record all traffic interactions utilizing company approved and utilized software.
• Participate in the renewal process of existing residents.
• Stay abreast of Fair Housing laws and regulations.
• Remain educated on market conditions and assist with compiling market data to supplement sales knowledge and decision-making.
• Conduct market research and assist with business outreach marketing, resident functions, and other promotional programs.
• Utilize various computer software to enter information and pull various reports, as assigned by the Property Manager.
• Willingly take on additional projects and/or duties as assigned.

Qualifications

• High School diploma or GED.
• Have at least one year of customer service, hospitality, retail, or sales experience.
• Have at least one year of office administration or data entry experience.
• Excellent interpersonal communication skills.
• Professional demeanor and appearance.
• Excellent organization and multitasking skills, and attention to detail.
• Basic understanding of property management software.
• Strong computer skills and excellent knowledge of Microsoft Office products, including Word, PowerPoint, Excel, and Outlook.
• Must have the ability to work Saturdays as part of the regular work schedule.