Leasing Manager | The Waycroft

Saul Centers, Inc.; Arlington (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Sales incentive program

Tuition reimbursement

Professional development reimbursement

Commuter benefits

Job summary

The Waycroft in Arlington, VA is seeking a Leasing Manager to lead the sales team to peak performance, develop marketing strategies, increase traffic, and achieve occupancy targets while delivering luxury service.

Responsibilities include responding to web leads, conducting site tours, showing and leasing units, and leading monthly leasing programs with a focus on results and superior resident experience.

Qualifications

• Three years of sales or marketing experience in retail, multifamily, or hospitality.
• Two years of luxury customer service experience.
• Ability to read and write English fluently.
• Proficient with basic to intermediate math.
• Knowledge of Yardi, CRM, and Fair Housing laws.

Responsibilities

• Lead leasing team to peak performance and develop sales/marketing strategies.
• Respond to web leads and telephone inquiries; conduct site tours; show and lease apartments; move-ins.
• Run monthly leasing programs guided by goals to achieve optimum occupancy.
• Maintain high standards of customer service and luxury guest relations.

Skills

Sales experience

Luxury customer service

English fluency

Math skills

Interpersonal skills

Tools

Yardi

CRM

Job description

Company Overview~

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties~ The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Company Overview~

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties~ The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Join our team as a Leasing Manager at The Waycroft in Arlington, VA!

Do you have a passion for customer service, networking, implementing marketing plans and sales? Do you have an outgoing personality and the ability to connect with various people?

If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Leasing Manager with B.F. Saul Company and Affiliates at The Waycroft.

Under the direction of the General Manager, the Leasing Manager will be responsible for providing superior customer service to all perspective residents and lead the Leasing team to achieve sales goals .

About The Opportunity

As a Leasing Manager you will lead the sales team to peak performance while developing sales and marketing strategies that increase traffic, maximize closing ratios, and achieve and exceed budgeted occupancy. With outstanding customer service, you will respond to web leads; telephone inquiries; conduct site tours; and effectively show, lease, and move in prospective residents. You will lead motivational monthly leasing programs that will be guided by goals to achieve optimum performance.

What You Bring

The Leasing Manager will need a minimum of three (3) years of experience in sales or marketing in retail, multifamily, or hospitality, strong customer service skills, and a minimum of two (2) years of luxury customer service. This position requires the ability to read and write English fluently, the ability to accurately perform basic to intermediate mathematical functions and the ability to interact with residents/guest in a luxury customer service manner. Knowledge of Yardi and CRM and Fair Housing laws.

Core Company Competencies

Excellence~ Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.

Ethics~ Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.

Results~ Consistently going above and beyond to deliver exceptional results and value for the team and the organization.

CORE JOB COMPETENCIES

The key areas that are critical to success in this position are~

Excellence~ Demonstrates respect for people and company values, mission and vision. Maintains a respectful, diverse and inclusive work environment. Demonstrates cooperation with colleagues and establishes strong working relationships to deliver positive results. Sets high performance and ethical standards and strives for continuous improvement to actively contribute to the success of the Company particularly in the values of Excellence, Ethics, and Results.

Sales Ability~ The ability to sell products and services by using customer-focused selling methods that result in achieving or exceeding established sales goals.

Planning & Organization~ The ability to devise a course of action for themselves and others to accomplish a specific goal while managing time and resources to meet deadlines and expectations.

Follow-up~ The ability to develop and employ appropriate and timely follow-up procedures on job related activities.

Initiative~ Spotting opportunities within a circle of influence; anticipating challenges and acting on them; self-starting rather than waiting passively until the situation demands action.

Attention to Detail~ Taking responsibility for a thorough and detailed method of working.

Overcome Challenges~ The ability to work well under pressure or against internal/external opposition.

Maximizing Performance~ The capacity to engage in maximizing his/her own job-related performance as well as getting the most out of others to achieve goals consistent with department and corporate missions.

Employee Benefits & Perks

We offer great benefits, which include healthcare (medical, dental, and vision), a competitive salary ($25/hr. - $30/hr. based on experience), a sales incentive program, tuition reimbursement, professional development reimbursement, commuter benefits, a welcoming and supportive work culture that values excellence, ethics, and results, and much more.

Apply to join our dynamic team and take your career to new heights today!

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of The Residential Division's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, incentive plans and more.

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

Equal Opportunity Employer/Veterans/Disabled