Leasing Manager

Quinn Residences; Greenville (SC); On-site; USD 40,000 - 50,000; Full time

Job summary

Quinn Residences is seeking a Resident Services Associate to support the Portfolio Manager in Greenville, SC. This in-person role requires coordinating leasing activity, collecting rents, handling resident relations, and ensuring compliance with state laws and company standards.

The position emphasizes timely rent collection, accurate record-keeping in Yardi, and timely escalation of issues to the Portfolio Manager. Strong customer service and apartment industry experience are essential.

Qualifications

• Sales experience in the apartment industry preferred.
• Customer service experience required.
• High School Diploma or equivalent required.
• At least 2 years of apartment-related experience as leasing consultant or assistant community manager.

Responsibilities

• Assist Portfolio Manager in achieving the community's annual budget plan.
• Assist with leasing activities and showings.
• Ensure timely collection and deposit of all rental income.
• Handle resident complaints promptly and professionally.
• Screen applicants for residency per established standards.
• Prepare weekly leasing reports and other required documentation.
• Prepare lease paperwork with new and renewing residents.
• Coordinate and monitor eviction-related tasks when needed.
• Maintain accurate information and comply with company policies.

Skills

Sales experience

Leasing experience

Customer service

Apartment industry knowledge

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Manager

Greenville Durham Leasing Full Time Greenville, SC, US

3 days ago Requisition ID: 1130

ABOUT QUINN RESIDENCES:

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit https://live-quinn.com .

JOB TITLE:Resident Services Associate

Job Summary:

The Resident Services Associate assists the Portfolio Manager in effectively managing the assigned community. In the Portfolio Manager's absence, the Resident Services Associate will assume all responsibilities associated with accomplishing property objectives as set forth by the company.

Supervises:No One unless the Portfolio Manager is absent.

This role is full time in-person position based at our Greenville HUB in Greenville, SC.

ESSENTIAL RESPONSIBILITIES:

Responsible for all tasks assigned by the Portfolio Manager. General areas of responsibility are:

• Assist in the achievement of the community's annual budget plan.
• Assist with leasing.
• Responsible for the timely collection and deposit of all rental income.
• All other related tasks assigned by portfolio manager.
• Upholding all company policies and values.

JOB DESCRIPTION:

• Ensure timely collections of all rent receipts. Review the delinquency report and attempt to collect monies due through the use of direct communication with the resident.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in Yardi.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Show, Lease, and move in prospective residents.
• Complete accounting pre-close and month end functions and generate and review required reports associated with these tasks.
• Preparation of weekly leasing reports.
• Thorough understanding of local laws including preparing and delivering all legal and formal notices in accordance with state laws and company standards, including but not limited to late notices and lease violation notices.
• Demonstrate knowledge of the surrounding market, competitors and emerging trends
• Prepare and review lease paperwork with new and renewing residents.
• Resolve resident complaints and direct pertinent issues to the attention of the Portfolio Manager.
• Prepare write offs under the Portfolio Manager’s supervision and with approval.
• Monitor, follow up and maintain accurate information in reference to resident payment plans or activities associated with 3 rd party collection agencies in accordance with company standards.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Complete timely follow ups on all prospects per the company policy.
• Assist with Inspecting of vacant homes for readiness.
• All other duties as may be assigned.

QUALIFICATIONS:

• Sales experience, preferably in the apartment industry
• Customer Service experience
• High School Diploma
• Accounting experience desired but not required.
• At least 2 years of apartment related experience either as a leasing consultant or Assistant Community Manager required