Leasing Lead Service Technician - Oklahoma City, OK

Bruckner's Truck & Equipment; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Bruckner's Truck & Equipment in Oklahoma City is seeking a qualified technician to oversee service operations. Responsibilities include managing service workflow, customer communications, and ensuring a safe working environment.

The ideal candidate will hold a Class B CDL License, FMCSA Brake Certification, and possess strong diagnostic skills. Candidates must be able to oversee technicians and maintain regular communication with upper management.

Qualifications

• Valid Class B CDL License is required.
• FMCSA Brake Certification is mandatory.
• Proficiency with diagnostic and inventory management programs.

Responsibilities

• Oversee and schedule service operations including routine services and breakdowns.
• Manage daily workflow and prioritize orders received.
• Communicate with customers regarding billable items and estimates.

Skills

Service operations oversight

Customer relationship management

Proficient in diagnostic programs

Education

Class B CDL License

FMCSA Brake Certified

Tier 1 Tech qualifications/skill level

Tools

PTT Diagnostic Program

Insite

Bendix

Allison

Inventory management systems

Job description

JOB RESPONSIBILITIES

• Oversight and scheduling of service operations including routine services, breakdowns, and after‑hours calls
• Perform and maintain daily lot check to better manage workflow into shop, prioritize order of operation, and keep yard/lot organized and neat
• Work in process management – closing and approving technician work orders, ensuring parts are charged out, labor is correct, and comments entered
• Customer approval/communication on billable items, acquiring POs, sending estimates, and overall customer relationship management
• Keep technicians on task and motivated – assign work to techs based on skill and efficiency level
• Ensure shop environment including work area, technician team, and shop tools are compliant and safe; assist with KPA safety inspection reports as required by management
• Provide tech oversight and assistance, including diagnostic advice and additional support
• Pickup and delivery of units and/or parts, making appearances at customer/vendor locations regularly
• Keep upper management updated daily on operations; communicate with Sales/Operations team as needed
• Routine inventory audits/cycle counts as required by management
• Perform repairs in shop as needed; able to fill in as Tier 1 Tech if necessary
• Perform all other assignments as needed by management

CERTIFICATIONS & REQUIREMENTS

• Class B CDL License
• FMCSA Brake Certified
• Proficient with all diagnostic programs including PTT, Insite, Bendix, and Allison
• Proficient with TDP and all applications within- Impact, Vin View, UCHP, etc.
• Profound understanding of Mack/Volvo/Cummins warranty schedule
• Familiar with Enrich program and inventory management
• Tier 1 Tech qualifications/skill level