Leasing Lead: Field Service & Shop Ops

Bruckner Truck Sales, Inc.; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health benefits

Training opportunities

401(k) & profit sharing

Tuition assistance

Employee stock ownership

Disability & life insurance

Promotional opportunities

Flexible spending account

Team environment

Referral bonus

Drug-free workplace

Job summary

Bruckner Truck & Equipment in Oklahoma City, OK is seeking a Leasing Lead Service Technician to oversee service operations, schedule repairs, and ensure top-notch customer service. You will coordinate daily workflow, manage technicians, and maintain yard organization.

Responsibilities include assigning tasks by skill, ensuring safety standards, handling billable items and POs, and maintaining strong relationships with customers and vendors.

Qualifications

• Experience leading service operations in a truck repair environment.
• Strong communication with customers and vendors.
• Ability to prioritize workflow and manage a team.
• Commitment to safety and compliance.

Responsibilities

• Oversight and scheduling of service operations including routine services, breakdowns, and after-hours calls.
• Perform and maintain daily lot check to better manage workflow into shop, prioritize order of operation, and keep yard/lot organized and neat.
• Work in process management- Closing and approving technician work orders, including making sure the correct parts are charged out, labor is correct, and comments are entered.
• Customer approval/communication on billable items, acquiring POs, sending estimates, and overall customer relationship management.
• Keep technicians on task and motivated- Assign work to techs based on skill and efficiency level
• Ensure shop environment including work area, technician team, and shop tools are in compliant and safe condition; Assist with KPA safety inspection reports as required by management
• Provide tech oversight and assistance, including diagnostic advice and additional support
• Pickup and delivery of units and/or parts, making appearances at customer/vendor locations regularly
• Keeping upper management updated daily on operations; This also includes communicating with Sales/Operations team as needed
• Routine inventory audits/cycle counts as required by management

Skills

Leadership

Operations planning

Customer communication

Maintenance knowledge

Safety compliance

Diagnostics support

Tools

Shop tools

Job description

Bruckner Truck & Equipment in Oklahoma City, OK is seeking a Leasing Lead Service Technician to oversee service operations, schedule repairs, and ensure top-notch customer service. You will coordinate daily workflow, manage technicians, and maintain yard organization.

Responsibilities include assigning tasks by skill, ensuring safety standards, handling billable items and POs, and maintaining strong relationships with customers and vendors.