Leasing Consultant - O'Fallon, IL

2B Residential; O'Fallon (IL); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

401(k) Retirement Plan

Career growth opportunities

Job summary

2B Residential, Artisan in O'Fallon, IL, is seeking a Leasing Consultant to join the team. This full-time role involves hosting tours, driving occupancy goals, and delivering exceptional resident experiences both on-site and in the local market.

You will greet residents, maintain model apartments, handle calls and mail, assist with move-ins, and support events. Yardi/CRM skills and a customer-service mindset are preferred. Competitive compensation with benefits is offered.

Qualifications

• Previous leasing experience (preferred).
• Yardi & CRM experience (preferred).
• Strong communication and interpersonal skills.
• Exceptional customer service mindset.
• Self-motivated, organized, and detail oriented.
• Ability to multitask in a fast-paced environment.
• Positive attitude and professional demeanor.
• Valid drivers license, reliable transportation, and automobile insurance required.

Responsibilities

• Greet residents and host tours for prospects, follow up of guest cards.
• Ensure model apartments are in touring condition, ensuring cleanliness, safety and stocking move-in gifts and snacks accordingly.
• Answer and distribute incoming calls and messages throughout day.
• Receive and distribute all incoming mail.
• Occasionally assist with planning, and hosting after hours resident events.
• Assist in preparation of move-in folders, and maintain business center, coffee bar and pet bar.
• Maintain accurate and detailed records of traffic activity by entering applicable information into Yardi
• Convert phone traffic into scheduled appointments with prospective residents in order to tour the community
• Ensure excellent customer service to prospective and current tenants, and promote a quality living experience for all residents
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team
• Create and maintain confidential resident files, which includes reviewing move-in paperwork with new residents
• Ensure all open and close procedures are completed daily
• Assist with ongoing resident relations throughout occupants tenancy by ensuring occupants requests are responded to promptly and accurately
• Responsible for shopping competitive properties, and pursuing marketing opportunities with downtown business
• Assist with processing work order requests for residents and ensure work is completed in a timely manner
• Occasionally assist with planning and hosting after hours resident events
• Participate in company provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Skills

Strong communication

Interpersonal skills

Customer service mindset

Self-motivated

Organized

Detail oriented

Multitasking

Positive attitude

Tools

Yardi

CRM

Job description

2B Residential, a market leader in Class A multi-family management, is seeking a passionate Leasing Consultant to join our team at Artisan in O'Fallon, IL.

Whether you're coming from sales, marketing, hospitality, retail, customer service, or apartment leasing, this is an excellent opportunity to grow your career with a leader in Class A multifamily management.

We're seeking someone who enjoys connecting with people, creating memorable customer experiences, and actively promoting the community both on-site and throughout the local market.

Pay Range: Up to $21.00 dollars per hour + bonus commissions (depending on experience)

Schedule: Full-time position - Must be available to work every other Saturday and Sunday

Why Join 2B Residential?

We offer a competitive compensation package, generous commission opportunities, and outstanding benefits, including:

• Medical, Dental, and Vision Insurance
• Company-Paid Short-Term and Long-Term Disability
• Company-Paid Life Insurance
• Paid Time Off, including vacation, sick time, personal days, and paid holidays
• 401(k) Retirement Plan
• Career growth and development opportunities

What You'll Do

As a Leasing Consultant, you'll play a key role in achieving occupancy goals while delivering an exceptional experience to prospective and current residents.

Responsibilities Include:

• Greet residents and host tours for prospects, follow up of guest cards
• Ensure model apartments are in touring condition, ensuring cleanliness, safety and stocking move-in gifts and snacks accordingly
• Answer and distribute incoming calls and messages throughout day
• Receive and distribute all incoming mail
• Occasionally assist with planning, and hosting after hours resident events
• Assist in preparation of move-in folders, and maintain business center, coffee bar and pet bar
• Maintain accurate and detailed records of traffic activity by entering applicable information into Yardi
• Convert phone traffic into scheduled appointments with prospective residents in order to tour the community
• Ensure excellent customer service to prospective and current tenants, and promote a quality living experience for all residents
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance teamCreate and maintain confidential resident files, which includes reviewing move-in paperwork with new residents
• Ensure all open and close procedures are completed daily
• Assist with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately
• Responsible for shopping competitive properties, and pursuing marketing opportunities with downtown business
• Assist with processing work order requests for residents and ensure work is completed in a timely manner
• Occasionally assist with planning and hosting after hours resident events
• Participate in company provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

What We're Looking For

• Previous leasing experience (preferred)
• Yardi & CRM experience (preferred)
• Strong communication and interpersonal skills
• Exceptional customer service mindset
• Self-motivated, organized, and detail oriented
• Ability to multitask in a fast-paced environment
• Positive attitude and professional demeanor
• Valid driver's license, reliable transportation, and automobile insurance required

Join Our Team

At 2B Residential, you'll have the opportunity to make a meaningful impact on the lives of our residents while growing your career with a company that values innovation, collaboration, and exceptional service. If qualified and interested, we look forward to hearing from you. Let's see what we can create together!