Leasing Consultant - NE. Washington, DC.

Chapman Management Group, LLC; Washington (District of Columbia); On-site; USD 45,000 - 55,000; Full time

Job summary

Chapman Management Group, LLC is seeking a customer-savvy Leasing Consultant in Washington, D.C. This role involves managing apartment rentals and ensuring resident satisfaction through excellent customer service.

The ideal candidate will have a high school diploma, preferably with residential leasing and customer service experience. The pay range for this position is between $45,000 and $55,000 per year.

Qualifications

• Minimum of one year of previous sales or customer service experience preferred.
• One year of previous residential leasing experience preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Generate and manage prospective resident leads.
• Tour prospective residents and lease apartment homes.
• Maintain accurate records of prospective resident leads.

Skills

Customer service skills

Organizational skills

Sales skills

Interpersonal skills

Time-management skills

Education

High school diploma

Tools

Microsoft Office Suite

Entrata or equivalent system

Job description

Chapman Management Group offers a premiere experience unlike any other for both residents and property owners in the Washington D.C. area and surroundings. With a commitment to elevating the industry standard and advancing local communities, Chapman Management provides unmatched responsiveness while staying at the forefront of technology and advancements in property management services.

About The Role

The individual for this role thrives on variety and multi‑tasking. This role is ideally suited for a well‑organized and customer‑savvy Leasing Consultant who will be responsible for the role of two or more assigned properties. The Leasing Specialist will coordinate all activities related to apartment rentals, move‑ins, move‑outs, and lease renewals and will interact directly with prospective and current residents to achieve maximum occupancy, ensure resident retention, and client satisfaction by providing the highest level of customer service.

What You’ll Do

• Generate and manage prospective resident leads.
• Follow up with all prospective residents via phone, mail, or email daily and as quickly as possible.
• Convert prospective phone, email, or text customer leads to scheduled appointments to tour the property.
• Qualify prospective residents.
• Tour prospective residents and lease apartment homes.
• Assist with prospective resident applications.
• Maintain accurate and detailed records of prospective resident leads by entering applicable information into the computer.
• Provide assistance to current residents and update communication in their resident file daily.
• Inspect apartments prior to resident move‑ins and ensure apartments are in move‑in condition by coordinating move‑in/out needs and schedules with the maintenance team.
• Orient prospective and current residents to the property.
• Daily walk apartment homes to ensure market readiness and prepare necessary service tickets.
• Daily walk exterior of property and amenities to assist with ensuring property meets Chapman Management curb appeal standards.
• Complete weekly leasing reports in an accurate and timely fashion.
• Stay engaged and maintain current knowledge of changes in competing communities by shopping and/or visiting the competition on a regular basis.
• Participate in corporate outreach and other marketing programs.
• Enter resident service requests into the computer, conduct follow‑up, and close tickets.
• May be asked to assist with planning and implementing resident activities to increase resident retention.
• Assist with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Deliver notices to resident apartments as needed.
• Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Perform other duties as assigned.

Qualifications

• High school diploma is required.
• A minimum of one year of previous sales or customer service experience is preferred.
• One year of previous residential leasing experience is preferred.
• Basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• LIHTC experience preferred.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Entrata or another equivalent system is preferred.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
• Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English; bilingual preferred.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key‑track system.
• Strong organizational and time‑management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Chapman Management Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Required to maintain a regular schedule which may necessitate working overtime, weekends, and non‑traditional holidays.

The Pay Range For This Role Is

45,000 - 55,000 USD per year (HanTiv at Tivoli)