Leasing Agent

Chapman Management Group; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Job summary

Chapman Management Group in Washington, DC is seeking a Leasing Consultant to manage multiple properties and drive high occupancy through exceptional resident service. You will handle tours, screen applications, and coordinate move-ins/out with the property team.

The role requires strong customer service, basic MS Office skills, and the ability to work in a fast-paced environment. Bilingual abilities are a plus and readiness to engage with residents daily.

Qualifications

• High school diploma is required.
• Minimum of one year of sales or customer service experience.
• One year of residential leasing experience preferred.
• Basic level knowledge with Microsoft Office Suite (Outlook, Word, Excel).
• LIHTC experience preferred.
• Excellent customer service and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Bi-lingual is preferred.

Responsibilities

• Generates and manages prospective resident leads.
• Follows up with prospective residents daily via phone, mail, or email.
• Converts leads to scheduled property tours.
• Tours prospective residents and leases apartment homes.
• Assists with prospective resident applications.
• Maintains records of prospective leads in the computer system.
• Provides assistance to current residents and updates their files.
• Inspects apartments before move-ins and coordinates move-in/out with maintenance.
• Orients residents to the property and conducts regular property checks.
• Completes weekly leasing reports accurately and on time.
• Keeps knowledge of competitor communities up to date.
• Participates in marketing programs and resident events.
• Delivers notices to residents and complies with policies and safety rules.

Skills

Customer service

Interpersonal skills

English proficiency

Microsoft Office

Communication

Bilingual preferred

Time management

Organizational skills

Education

High school diploma

Tools

Entrata

Job description

Chapman Management Group offers a premiere experience unlike any other for both residents and property owners in the Washington D.C. and surrounding areas. With a commitment to elevating the industry standard and advancing local communities, Chapman Management provides unmatched responsiveness while staying at the forefront of technology and advancements in property management services.

About the role

The individual for this role thrives on variety and multi-tasking. This role is ideally suited for a well-organized and customer savvy Leasing Consultant that willbe responsible forthe role of two or more assigned properties. The Leasing Specialist will have a designated Property Manager and/or Leasing Manager to coordinate schedule and priorities. The roleis responsible forcoordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. Leasing Specialist is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy, to ensure resident retention and client satisfaction byproviding the highest level of customer service.

What you'll do

• Generates and manages prospective resident leads.
• Follows up with all prospective residents via phone, mail, or email daily and as quickly as possible.
• Converts prospective phone,emailor text customer leads to scheduled appointments to tour the property.
• Tours prospective residents andleasesapartment homes.
• Assists with prospective resident applications.
• Maintainsaccurateand detailed records of prospective resident leads by entering applicable information into the computer.
• Provides assistance tocurrent residents and updates communication in their resident file daily.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Orients prospective and current residents to the property.
• Daily walks apartment homes to ensure market readiness and prepare necessary service tickets.
• Daily walks exterior of property and amenities toassistwith ensuring property meets Chapman Management curb appeal standards.
• Completes weekly leasing reports inan accurateandtimelyfashion.
• Stays engaged andmaintainscurrent knowledge and any changesofthe competing communities by shopping and/or visiting the competition onregularbasis.
• Participate in corporate outreach and other marketing programs.
• Enter resident service requests into the computer, conductfollow upand close tickets.
• May be asked toassistwith planning and implementing resident activitiesin order toincrease resident retention
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests areresponded topromptly and accurately.
• Delivernotices toresident apartments as needed.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Perform other duties as assigned.

Qualifications

• High school diploma isrequired.
• A minimum of one year ofprevioussales or customer service experience is preferred.
• One year ofpreviousresidential leasing experience is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• LIHTC Experience preferred
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience inEntrataor another equivalent system is preferred.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
• Ability to work independently and prioritize effectively in a fast-paced environment witha strong senseof urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English. Bi-lingual is preferred.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Mustmaintaina valid driver’s license, clean driving record and current auto insuranceis required.
• Mustcomply withall safety requirements.
• Required to complete and successfully pass theChapman Management Fair Housing, Diversity, and Inclusion Training within the first30 daysof employment.

Required to maintain a regular schedule which may necessitate working overtime, weekends, and non-traditional holidays.