Leasing Consultant - Madamore Apartments

Ackermann Group; Cincinnati (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly compensation + comm

Health benefits

401k with match

Paid time off including holidays

Employee rent discount

Career coaching

Company engagement events

Job summary

Ackermann Group is seeking a Leasing Consultant for Madamore Apartments in Cincinnati, OH. You’ll interact with prospective and current residents, present the community, and drive occupancy through tours and rapport building.

The role requires customer service experience, leasing/sales aptitude, and strong communication. You will use Yardi Voyager, Rent Café, and CRM tools to manage prospects and leases and collaborate with the team to maintain a high standard of resident satisfaction.

Qualifications

• Previous customer service experience required.
• Leasing and/or sales experience highly preferred.
• Proficiency with property management software and Microsoft Office.

Responsibilities

• Show apartments and tours to prospects; convert inquiries to visits.
• Maintain knowledge of unit details, policies, and fair housing.
• Ensure accurate leasing documentation and timely records.
• Monitor market conditions to guide sales approach.
• Coordinate with Maintenance for unit readiness and follow-up on issues.
• Log guest cards, appointments, and follow-ups in the CRM system.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Yardi Voyager

Rent Café

CRM software

Microsoft Office

Job description

Leasing Consultant - Madamore Apartments

About Ackermann Group:

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture.

What we’re looking for:

We are seeking a full-timeLeasing Consultant to join our team at the Madamore Apartments , a 312-unit community located in Cincinnati, Ohio. As a Leasing Consultant at Ackermann Group, you will be responsible for interacting with prospective and current residents to present the apartment community in its most favorable light while sustaining acceptable levels of occupancy. Additional responsibilites include:

• Sales and administrative aspects with occasional light manual labor.
• Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishing and maintaining knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Maintaining a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Routinely inspecting units and community campus to ensure market readiness, executing remedies (I.E., picking up trash or tidying a unit) and collaborating with Maintenance team when necessary.
• Acting as first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivering exceptional customer experiences that garner positive reviews.
• Taking initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience.
• Participating in resident after hours events and may be responsible for certain community outreach efforts to market the desirability of the community.
• Greeting and touring prospective residents through community garnering a lease a reasonable percentage of the time.
• Completing all administrative aspects (I.E., guest card completion, lease preparation etc.) associated with the leasing or move in process.
• Documenting (and potentially helps schedule) routine service needs expressed by residents.
• Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals.
• Working effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community.
• Taking responsibility for other work-related tasks as assigned by Community Manager.

The ideal Leasing Consultant will have:

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.
• Previous customer service experience is required. Leasing and/or sales experience is highly preferred!
• Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Café, and CRM is preferred.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents
• The ability to work well in a team setting
• High school diploma or equivalent

We are proud to offer many Benefits & Perks at Ackermann Group including:

• Competitive hourly compensation + commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events

As set forth in Ackermann Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.