Leasing Consultant

Gates Hudson & Associates; Lexington Park (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Gates Hudson is seeking a Leasing Consultant for a residential community. The role emphasizes customer focus, attention to detail, and sales-driven relationship building to help residents find their next home and contribute to a high-performing onsite team.

Responsibilities include guiding tours, presenting communities, managing leads and paperwork, retaining residents, handling inquiries, keeping the office tour-ready, coordinating move-ins/outs, and supporting events with the Property Manager.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail.

Responsibilities

• Greet and tour prospective residents, qualify needs, and present the community and available apartments.
• Highlight apartment features, amenities, and benefits to support leasing goals.
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely.
• Review notices to vacate and make every reasonable effort to retain residents.
• Answer inquiries from prospects and residents, addressing questions and service requests promptly.
• Ensure leasing office and tour routes are clean, organized, and tour-ready.
• Walk units to confirm availability and presentation standards; conduct move-in/out inspections.
• Support marketing efforts and plan resident engagement events with the Property Manager.

Skills

Communication skills

Rapport building

Customer service mindset

Education

High school diploma

Job description

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply.

What You’ll Do

Leasing & Sales

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments

• Highlight apartment features, amenities, and benefits to support leasing goals

• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely

• Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

• Answer incoming phone calls and in-person inquiries from prospects and residents

• Address resident questions, concerns, and service requests in a timely and professional manner

• Follow up with residents on completed maintenance requests to ensure satisfaction

• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready

• Walk vacant and rent-ready units to confirm availability and presentation standards

• Conduct move-in and move-out inspections with residents

• Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

• Stay informed on local market conditions and trends

• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction

• Assist with planning and hosting resident events as directed

Schedule Expectations

• Weekend availability is required, as most prospect tours occur on weekends

What We’re Looking For

Required

• High school diploma or equivalent

• Excellent verbal and written communication skills

• Ability to build rapport quickly with prospects and residents

• Strong customer service mindset with attention to detail

Preferred

• Two or more years of leasing experience

• Previous customer service, sales, or hospitality experience

• Self-motivated, goal-oriented, and able to work effectively in a team environment