LEASING CONSULTANT I

Gates Hudson; Norfolk (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A property management company is seeking an energetic Leasing Consultant I in Norfolk, VA. Responsibilities include touring prospects, managing leads, and ensuring resident satisfaction. Ideal candidates should have a high school diploma and experience in leasing or customer service. This full-time position requires excellent communication skills and a commitment to quality service.

Qualifications

• At least two years of leasing experience preferred.
• Previous customer service and/or sales experience preferred.
• Motivated self-starter with goal-setting abilities.

Responsibilities

• Welcome and tour prospects, qualify their needs, and present the community.
• Manage leads and complete all leasing paperwork.
• Ensure tour routes and amenities are in perfect condition.
• Address resident concerns and requests promptly.
• Participate in resident functions as directed.

Skills

Customer service focus

Excellent written and verbal communication skills

Ability to develop rapport quickly

Detail-oriented

Team player

Education

High school degree or equivalent certification

Job description

Join to apply for the LEASING CONSULTANT I role at Gates Hudson

Overview

Gates Hudson, a full-service property management company is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours and complete all leasing paperwork.
• Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Consistently implement policies of the community.
• Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
• Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

Qualifications

• High school degree or equivalent certification required.
• At least two years of leasing experience preferred.
• Previous customer service experience, leasing and/or sales experience preferred.
• Must have excellent written and verbal communications skills.
• Ability to quickly develop rapport with prospective residents.
• Must be a motivated self-starter with the ability to work well in a team setting and set goals.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management

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