Leasing Consultant- Henderson, KY

Burlington Capital; Henderson (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Burlington Capital Properties' Cottages of Henderson in Henderson, KY, is seeking a friendly Leasing Consultant to assist prospective residents and guide applicants through the leasing process. The successful candidate will communicate by phone, email, and in person, and showcase apartments to generate interest.

Responsibilities include conducting tours, presenting features, handling applications, and maintaining resident relationships.

Qualifications

• Previous customer service, sales, leasing, or office experience preferred.
• Strong telephone, email, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to schedule appointments and manage multiple priorities.
• Ability to conduct apartment tours and communicate the features and benefits.
• Ability to advertise and market available apartments.
• Basic math and computer skills.

Responsibilities

• Answer incoming calls and respond to emails from prospective and current residents promptly and professionally.
• Schedule and coordinate appointments, tours, and follow-up with prospective residents.
• Conduct tours of available apartments and community amenities.
• Present apartment features and benefits; guide applicants through the leasing process.
• Advertise available apartments and assist with marketing activities to generate interest.
• Qualify prospective residents and assist with applications and lease documents.
• Prepare documentation and complete move-in procedures.
• Maintain records and perform leasing and resident services tasks.
• Communicate with current residents about renewals and rates.
• Provide excellent customer service and maintain positive relationships.
• Participate in resident events and community activities as requested.
• Follow up with prospective residents to support occupancy goals.
• Maintain a professional, welcoming office and community environment.
• Attend staff meetings and contribute to property success.

Skills

Customer service

Sales

Leasing

Interpersonal communication

Organization

Appointment scheduling

Tours / showings

Marketing basics

Basic computer skills

Time management

Job description

Cottages of Henderson | Henderson, KY

Leasing Consultant

Burlington Capital Properties is seeking a friendly, organized, and customer service-oriented Leasing Consultant to join the team at Cottages of Henderson in Henderson, Kentucky. This position plays an important role in supporting daily office operations while helping prospective residents find a home that meets their needs.

The successful candidate will be comfortable communicating with prospective and current residents by phone, email, and in person. Strong organizational skills, attention to detail, follow-up, and the ability to confidently showcase and sell available apartments are essential to the success of this position.

Schedule

Full-Time | Monday-Friday | 8:00 AM-5:00 PM

The Successful Leasing Consultant Will

• Answer incoming phone calls and respond to emails from prospective and current residents in a timely and professional manner.
• Schedule and coordinate appointments, tours, and follow-up with prospective residents.
• Conduct tours of available apartments and community amenities.
• Present apartment features, amenities, and community benefits to prospective residents and confidently guide them through the leasing process.
• Advertise available apartments and assist with marketing activities to generate prospective resident interest.
• Perform leasing activities, including qualifying prospective residents and assisting with applications and leasing documentation.
• Prepare documentation and complete move-in administrative procedures.
• Maintain accurate records and complete administrative tasks related to leasing and resident services.
• Communicate with current residents regarding lease renewals, rates, and other resident needs.
• Provide excellent customer service and maintain positive resident relationships.
• Participate in resident events, promotions, and community activities as requested by management.
• Proactively follow up with prospective residents and contribute to team occupancy and leasing goals.
• Maintain a professional and welcoming office and community environment.
• Participate in staff meetings and contribute to the overall success of the property.

Required Skills & Experience

• Previous customer service, sales, leasing, or office experience preferred.
• Strong telephone, email, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to schedule appointments and effectively manage multiple priorities.
• Ability to confidently conduct apartment tours and communicate the features and benefits of available apartments.
• Ability to effectively advertise and market available apartments.
• Basic computer and office equipment skills.
• Basic math skills required.
• Excellent customer service and follow-up skills.
• Ability to work independently while also contributing to a team environment.
• Ability to communicate effectively and interact positively with residents, prospective residents, employees, vendors, and the general public.
• A reliable vehicle and satisfactory motor vehicle record may be required to perform marketing duties.

Physical Requirements

• Ability to sit, stand, walk, bend, stoop, and move throughout the property as needed to perform job duties.
• Ability to walk throughout the community and conduct apartment and property tours.
• Ability to use stairs and navigate buildings and grounds as necessary to perform job responsibilities.
• Ability to use a computer, telephone, and other office equipment for extended periods.
• Ability to occasionally lift, carry, push, or pull materials and supplies necessary to perform job duties.

Qualified individuals with disabilities may request reasonable accommodations to perform the essential functions.

Competitive pay and a comprehensive benefits package are available. Details will be discussed during the interview process.

Employment is contingent upon successful completion of a post-offer drug screen, criminal background check, civil background check, motor vehicle record review, and any other pre-employment requirements.

Burlington Capital Properties is an Equal Opportunity Employer.

Appearance Policy: Burlington Capital Properties' Appearance Policy prohibits exposed tattoos, facial piercings (other than earrings), and unnatural hair colors (such as blue, green, or pink). Requests for exceptions may be submitted in writing.

To learn more about Burlington Capital Properties, visit Burlington Capital Properties.