Leasing Consultant- Columbus, OH

Burlington Capital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Burlington Capital Properties is seeking a friendly, organized Leasing Consultant to join Crown Pointe in Columbus, Ohio. You will provide excellent customer service to prospective and current residents and support leasing and daily office operations.

The successful candidate will have strong communication and relationship-building skills, attention to detail, and the ability to handle resident questions professionally. Bilingual English/Spanish is preferred.

Qualifications

• Excellent customer service and professional, responsive service.
• Strong organizational skills with attention to detail.
• Experience with recordkeeping, documentation, data entry, and file management.
• Ability to maintain confidentiality and handle sensitive information.
• Strong verbal and written communication skills.
• Ability to communicate effectively with prospective and current residents.

Responsibilities

• Provide friendly, professional customer service to prospective and current residents.
• Respond to inquiries by phone, email, and in person.
• Build positive relationships with residents.
• Assist prospective residents throughout leasing, including tours and scheduling.
• Prepare and maintain leasing files and resident records.
• Perform accurate data entry and maintain files.
• Support the Property Manager and team with daily office operations.
• Participate in staff meetings and contribute to property success.

Skills

Customer service

Communication

Organization

Multitasking

Relationship building

Conflict resolution

Data entry

Computer literacy

Bilingual English/Spanish

Job description

Crown Pointe | Columbus, OH

Burlington Capital Properties is seeking a friendly, organized, and customer-focused

Leasing Consultant

Crown Pointe | Columbus, OH

Burlington Capital Properties is seeking a friendly, organized, and customer-focused Leasing Consultant to join the team at Crown Pointe in Columbus, Ohio. This position plays an important role in creating a positive experience for prospective and current residents while supporting the property's leasing and daily office operations.

The successful candidate will have strong communication and relationship-building skills, attention to detail, and the ability to handle resident questions and concerns professionally.

Bilingual English/Spanish communication skills are preferred to help support and communicate effectively with Spanish-speaking prospects and residents.

Schedule

Full-Time | Monday-Friday | 8:00 AM-5:00 PM

The Successful Leasing Consultant Will

• Provide friendly, professional customer service to prospective and current residents.
• Respond to inquiries and communicate with prospects and residents by phone, email, and in person.
• Build positive relationships with prospective and current residents.
• Assist prospective residents throughout the leasing process, including answering questions, scheduling appointments, and providing information about available apartments.
• Conduct apartment and community tours and communicate the features and benefits of the property.
• Prepare, organize, and maintain leasing files, resident records, and other required documentation.
• Perform accurate data entry and maintain electronic and physical files.
• Maintain confidentiality when handling resident, applicant, and company information.
• Assist with move-in, move-out, renewal, and other resident-related documentation.
• Respond to resident concerns professionally and work to identify appropriate solutions.
• Use effective conflict-resolution and problem-solving skills when addressing resident or prospect concerns.
• Maintain accurate records and complete administrative tasks in a timely manner.
• Support the Property Manager and team with daily office operations and other duties as assigned.
• Participate in staff meetings and contribute to the overall success of the property.

Required Skills & Experience

• Excellent customer service skills and the ability to provide professional, responsive service.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Experience with recordkeeping, documentation, data entry, and file management.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong verbal and written communication skills.
• Ability to communicate effectively and build positive relationships with prospective and current residents.
• Strong conflict-resolution and problem-solving skills.
• Ability to handle resident concerns professionally and with sound judgment.
• Ability to use computers and basic office equipment to perform job duties.
• Bilingual English/Spanish communication skills preferred, including the ability to communicate effectively with Spanish-speaking prospects and residents.
• Ability to follow established procedures, work independently, and contribute to a team environment.

Physical Requirements

• Ability to sit, stand, walk, bend, stoop, and move throughout the property as needed to perform job duties.
• Ability to walk throughout the community and conduct apartment and property tours.
• Ability to use stairs and navigate buildings and grounds as necessary to perform job responsibilities.
• Ability to use a computer, telephone, and other office equipment for extended periods.
• Ability to occasionally lift, carry, push, or pull materials and supplies necessary to perform job duties.

Qualified individuals with disabilities may request reasonable accommodations to perform the essential functions of the position.

Competitive pay and a comprehensive benefits package are available. Details will be discussed during the interview process. Employment is contingent upon successful completion of a post-offer drug screen, criminal background check, civil background check, motor vehicle record review, and any other pre‑employment requirements.

Burlington Capital Properties is an Equal Opportunity Employer.

Appearance Policy: Burlington Capital Properties' Appearance Policy prohibits exposed tattoos, facial piercings (other than earrings), and unnatural hair colors (such as blue, green, or pink). Requests for exceptions may be submitted in writing.

To learn more about Burlington Capital Properties, please visit our website at: Burlington Capital - Our Properties.

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