Leasing Consultant - Elevate Rocky River

Bell Partners Inc.; Monroe, Northern (NC, KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Career growth

Total rewards

Health insurance

401(k) match

Vacation

Personal days

Sick time

Training programs

Referral bonus

Diversity & inclusion

Culture

Job summary

Bell Partners in Monroe, NC is seeking a Leasing Consultant to warmly welcome residents, coordinate tours, respond to inquiries and work with management and maintenance teams. You will lease apartments, ensure Fair Housing standards, maintain product knowledge, assist with marketing, and handle resident communications with timely follow-up.

The role requires a high school diploma or GED, 1+ year customer service, teamwork, professional image, and strong MS Office skills.

Qualifications

• High School diploma or GED.
• 1+ years’ customer service experience; hospitality or apartment leasing role.
• Must demonstrate support of BAL strategic drivers, and provide exceptional customer service.

Responsibilities

• Serve as the welcoming first point of contact for residents, prospects, and visitors to the community.
• Effectively lease apartments and sell property’s products and services in accordance with budget.
• Ensure Fair Housing Standards in all matters when working with prospects and residents.
• Follow up on leasing traffic entries and monitor traffic trends.
• Maintain thorough product knowledge of property and that of major competition.
• Assist with marketing activities to position Bell communities as communities of choice.
• Coordinate the resident application review in accordance with Bell guidelines.
• Complete lease packets and files for each resident to include the lease, all addendums and other forms.
• Regular attendance and punctuality.
• Proper documentation.
• Follow up with residents throughout the lease.
• Receive any resident inquiries, complaints, or issues and provide timely follow up.

Skills

Customer service

Communication

Teamwork

MS Office

Education

High School diploma or GED

Tools

MS Office Suite

Job description

At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.

The Leasing Consultant is responsible for welcoming prospective residents to the community, coordinating tours, and responding to incoming inquiries about leasing. The position will also interact with current residents regarding day-to-day issues as well as coordinating the renewals of existing leases. The Leasing Consultant will serve as a central point of communication between the Community residents, Community management, as well as community maintenance teams.

What we can offer you:

• Opportunities for career growth
• Total rewards benefits package
• Family health insurance
• 401(k) match
• Vacation
• Personal Days, and Sick time
• Customized training programs
• Associate referral bonus plan
• Diverse, equitable, and inclusive work environment
• A culture that empowers you to make a difference

What you’ll do to make a difference:

• Serve as the welcoming first point of contact for all residents, prospects, and visitors to the community
• Effectively lease apartments and sell property’s products and services in accordance with budget
• Ensure Fair Housing Standards in all matters when working with prospects and residents
• Follow up on leasing traffic entries and monitor traffic trends
• Maintain thorough product knowledge of property and that of major competition
• Assist with marketing activities to position Bell communities as communities of choice
• Coordinate the resident application review in accordance with Bell guidelines
• Complete lease packets and files for each resident to include the lease, all addendums and other forms
• Regular attendance and punctuality
• Proper documentation
• Follow up with residents throughout the lease
• Receive any resident inquiries, complaints, or issues and provide timely follow up

What you bring to our team:

• Understanding of and alignment with Bell Core Values
• High School diploma or GED
• 1+ years’ customer service experience; hospitality or apartment leasing role
• Must demonstrate support of BAL strategic drivers,
• Must demonstrate ability to provide exceptional customer service,
• Must be able to work on a team or in a team environment,
• Must present a professional image
• Must be resourceful and well-organized.
• Ability to successfully work on a team
• Excellent oral and written communication skills
• Strong working knowledge of MS Office Suite
• Exceptional customer service skills and a professional image
• Good decision-making skills and knowledge on how businesses work

Physical requirements of the job:

• Walking, bending, reaching, climbing, and lifting to 30 lbs.
• Ability to work with mechanical and electrical equipment, as well as hazardous materials
• Must be comfortable with heights and moving heavy objects

About Bell Partners

Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.

Bell Partners reserves the right to amend this job description at any time.

We are an Equal Opportunity Employer.

Why Join Us?

At Bell, we're family. It is through the combined efforts of our associates that we achieve our Mission of being the apartment company of choice by creating value and honoring commitments to our residents, partners, and other associates. As part of Bell, your work is rewarded through competitive compensation and reward strategies, through sincere appreciation and through opportunities for enrichment and advancement. Collectively, our company boasts one of the most talented, hardworking, and service-oriented teams in the apartment industry. With a clear vision of where we want to go, and the best associates in the industry to help us get there, Bell's future remains bright! Bell offers competitive benefits that can provide protection, peace of mind, and savings. From medical, dental and vision coverage to income protection, retirement savings and other benefits, we've got you covered.