Leasing Consultant: Drive Occupancy & Resident Experience

Shapell Properties Inc; San Ramon (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Pradera Apartments in San Ramon, CA, seeks a motivated Leasing Consultant to guide prospective residents through every step of the leasing process and deliver an exceptional customer experience. You will support marketing initiatives, conduct tours, review applications, and maintain occupancy goals while building strong resident relationships and contributing to the community's reputation.

This role requires weekend availability and a high school diploma, with preferred sales or hospitality

Qualifications

• High school diploma or equivalent required.
• Previous experience in sales, leasing, hospitality or customer service is preferred.
• Must be available to work weekends and occasional holidays.

Responsibilities

• Ensure the leasing office is clean, hospitable, and professional in appearance during business hours.
• Open, inspect, and prepare model and vacant units for daily tours.
• Assist Community Manager in generating qualified traffic and achieving occupancy goals.
• Conduct property tours, assess prospective residents’ needs and qualifications, and effectively close leases in accordance with company standards and policies.
• Inspect apartments at least 24 hours prior to move-in to ensure they are for occupancy.
• Maintain weekly and monthly sales goals as set forth by (Sr.) Community Manager to meet or exceed budgeted occupancy.
• Address resident concerns promptly and elevate to the Assistant Community Manager or Community manager as needed.
• Support resident engagement and retention initiatives.
• Support efforts to maintain and enhance the property’s on-line reputation management.
• Enter leasing activity into Yardi daily including traffic, leases, and resident work orders.
• Review and process applications in accordance with company policies and submit completed files for manager approval.
• Complete monthly reporting as required.

Education

High school diploma or equivalent

Job description

Pradera Apartments in San Ramon, CA, seeks a motivated Leasing Consultant to guide prospective residents through every step of the leasing process and deliver an exceptional customer experience. You will support marketing initiatives, conduct tours, review applications, and maintain occupancy goals while building strong resident relationships and contributing to the community's reputation.

This role requires weekend availability and a high school diploma, with preferred sales or hospitality